Rover.com | Pet SittingReviews of rover.com

Site is difficult to navigate. Doesn't explain well what happens when you are offered a back-up sitter. Somewhat simpler would be much better. You also pay way too far in advance.

Wonderful hosting for our older dog on very short notice. We needed to visit a friend in hospital and Whitney and Kevin helped us out. A lovely atmosphere with gentle canine company-- couldn't ask for more!

Haley was friendly, obviously likes dogs, confident she could take care of our 3. She sent lots of pics, gave two out of 3 medicine twice a day. We would absolutely hire her again!

Is ok ,I like tk you

A la demande de la pet sitter le séjour de mon chien chien a été écourté.La petsitter elle même m' a remboursé le trop perçu via le site. 3 jours plus tard le site me demande de payer pour un nouveau séjour au même lieu. Mon chien est mort le lendemain de son retour chez nous et j'en avais fait part à la petsitter . Et aujourd'hui ces salopards de rover me demandent de payer pour une garde imaginaire. Évidemment pas de n° de tel pour leur cracher ma haine

Nicki was available at the last minute. She came in and took great care of my dog. She sent updates and photos throughout the day. I was very comfortable and pleased to have her!

I am extremely disappointed with both Rover and the way a sitter's serious last-minute cancellation was handled. I booked the same sitter, Michele Malkah (Michele M.), who is based in Maryland, through Rover months in advance for two separate stays in May 2026. She came to our home beforehand, met my husband and me, and met our dog, who is completely blind and requires consistent supervision and stable care. Nothing about our household or our dog's needs was hidden from her. The day before we were scheduled to leave for our son’s out-of-state college graduation, we were finalizing arrangements. Because of unexpected family circumstances and a last-minute change involving our younger son who is in high school, I informed the sitter that he might need to briefly enter the home after school while waiting to be picked up. I proactively asked whether she was comfortable with this and even offered alternatives so he would not have to enter the home. She initially responded in writing that she was fine with him coming inside temporarily and that she would feel strange making him stand outside. Shortly afterward, however, she reversed her decision and canceled both of our bookings—less than 24 hours before our departure! She stated that there were “liability and legal issues,” that she had never met my son, and that it was “not ok” to bring up this information at the last minute. I immediately tried to resolve her concerns. I explained that my son could remain outside or wait at school. None of those options changed her decision. The timing was particularly concerning because earlier that same day, she had told me that her daughter had unexpectedly asked her to pet-sit her dog during the time she was supposed to sit for us. I don't know if this is why she ultimately made her decision, but the sequence of events was extremely troubling. The consequences were significant. We were unable to find comparable overnight care on such short notice, replacement care ultimately cost more than $700, and we had to rely on emergency drop-in arrangements instead. We also incurred approximately $125 in non-refundable home preparation and cleaning expenses. Most importantly, our dog experienced significant distress and behavioral changes during the disruption. He became depressed. She turned two joyous occasions a college graduation and a family reunion into very stressful situations for us. What has been almost as disappointing as the cancellation itself is Rover’s response. I contacted Rover multiple times and spoke with both customer support and the Trust & Safety team. I was told the matter would be escalated, but I never received the promised follow-up or meaningful resolution. Rover ultimately offered a $70 non-refundable platform credit, which did not come close to addressing the actual costs and disruption caused by the cancellation. I am also deeply concerned about the lack of transparency for future customers. Rover does not provide consumers with a meaningful way to leave a factual review when a sitter cancels before providing the service. The sitter remains publicly listed as a "Star Sitter" with numerous five-star reviews, while prospective customers have no meaningful context for this confirmed booking, the extremely short notice of the cancellation, or the circumstances surrounding it. Rover needs stronger protections for customers when sitters cancel confirmed bookings at the last minute, particularly when vulnerable or special-needs animals are involved. Customers should also be able to provide factual, contextual reviews when a sitter cancels before providing the service. I do not recommend using Rover, as there is no customer protection, and I recommend staying far away from Michele Malkah. She is completely unreliable, and she lacks empathy and compassion.

I have used the Rover.com app multiple times and had a pleasant outcome each time. We used people as a day time sitter and also over night while we were out of town. The only thing I would add to the site is if the house is smokers or not, just as a preference.