Rover.com | Pet SittingReviews of rover.com

It is absolutely appalling, that I have spent 10 years using Rover have 100 confirmed stays totaling more than $10,000 and rovers answer to a last minute holiday weekend reservation cancellation is a $20 credit. The $20 credit comes nowhere near covering the last minute fees being charged by the new sitter and it doesn't even cover Rover's trust fee and doesn't even come close to it. This is what brand loyalty gets you from Rover over 10 years you get $20 in credit. For the amount that is paid they can't even have us based customer support. EDIT: to the reply from Rover. Yes, hosts are able to cancel whenever they want, for whatever reason. HOWEVER, if pet parents do the same, they are charged either the ENTIRE stay fee or 50% of it. And EXACTLY my point: ROVER does not care about loyalty at all. Even though they signed dip and get paid by the sitter and the pet parent booking services. It's a great business model and they don't even have to pay wages for staff in the US. That 24/7 customer support number. Yeah, outsourced. Go figure. Having us based customer support would eat into their profits.

Murphy was well taken care of and I received several pictures and messages letting me know he was doing well. It’s so important to have complete confidence that your fur baby is safe and happy. It made the trip much more enjoyable.

Easy process from.start to finish

Made it easy to find a pet sitter that met our needs. We found a good one. I do think that taking 20% of the sitter’s fee is too much. I think a company could do a good job in the 10-15% range.

First time I’ve used this app/ company and I was surprised how well the process works. They had several sitters to choose from in the town I needed. I was very happy with the whole experience.

Great sitter

Ashita was very friendly with our 10-year-old Pembroke Welsh Corgi, Leo, and receptive when I told her about his little idiosyncrasies! He seemed to do just great for the week that he was boarded!

Cali had a great time ... and was ready to stay longer. Nicole is gracious, timely and a pleasure to work with.