Rover.com | Pet SittingReviews of rover.com

I had a disappointing experience with Rover and would be hesitant to recommend the platform to pet sitters. Although Rover takes a significant percentage of each booking, the level of support and protection available to sitters does not always seem to match the fees charged. Rover should do more to protect sitters, their homes, and their pets. Before a booking is accepted, owners should be required to provide complete and accurate information about a pet’s behavior, anxiety, medical needs, medications, destructive tendencies, ability to be left alone, and compatibility with other animals. Sitters should have a clear opportunity to review and confirm this information before agreeing to provide care. The platform also needs stronger safeguards for situations involving safety concerns, property damage, undisclosed behavioral issues, or risks to other pets in the household. Sitters should not be left to manage serious problems alone or expected to absorb the financial and emotional consequences of information that was not disclosed before the booking. Rover should provide responsive emergency support, clear procedures for ending or transferring a booking, and practical assistance when a sitter can no longer safely continue care. Sitters should not be pressured to provide transportation, extend a booking, or make arrangements that exceed what they originally agreed to provide. There should also be meaningful protection for damage to a sitter’s home, belongings, and personal pets. Sitters open their homes and take on significant responsibility, and they deserve clear coverage, fair claims procedures, and timely support when something goes wrong. I do not blame pets for behavioral or medical challenges. However, Rover should ensure that owners disclose those challenges honestly and that sitters have the information, resources, and ability to make informed decisions before accepting a booking. Overall, Rover needs to improve its screening and disclosure requirements, emergency response, communication standards, dispute resolution, and protections for sitters and their pets. Until those improvements are made, I would be cautious about using Rover as a sitter or recommending it to others.

We needed a dog walker and found Ariel through Rover. We started with a short meet-and-greet to make sure our dog, Castile (Cas), was comfortable with him. It didn’t take long to get our answer! When Ariel came in for the first walk, we put Cas’s collar on, and Cas happily headed out the door with him, no hesitation, no looking back, no wait, who is this guy look from Cas. We truly believe dogs have a sixth sense about people, and Cas gave Ariel his full approval right away! Cas couldn’t wait to go with him, which gave us all the reassurance we needed. We are now booking walks with Ariel twice a week through Rover, and we couldn’t be happier. We had also used Rover many years ago for our other dog, who has since passed, and had the same wonderful experience. When your dog is comfortable and happy with the person caring for them, it gives you tremendous peace of mind. Cas’s opinion was the one that mattered most, and he made his decision immediately! We have recommended Rover to others looking for reliable pet walking, sitting, or boarding services. It’s a great feeling knowing your pet is in good hands Cas agrees!

WE HAVE USED ROVER TWICE SO FAR AND HAVE BEEN COMPLETELY SATISFIED. THE FIRST ONE WE USED WAS AT OUR DESTINATION IN KEY WEST. THEY WERE PERFECT AND LOVED OUR BOY. THE SECOND WE USED WAS CLOSE TO HOME FOR 5 DAYS. ADRIENNE, THE VILLAGES, AND HER HUSBAND WERE WONDERFUL.

Great pet sitter, app easy to use

Great service!!!

Everything is great. Excellent communication.

He dejado mis dos perritas a cuidado de Marimar y ha sido una experiencia maravillosa. Volvieron refeluces y Marimar es encantadora

Very conscientious and caring house sitter; I can’t praise her enough!