Rover.com | Pet SittingReviews of rover.com

Easy website to use. Great way to communicate with our pet’s sitter.

I have had positive experiences using Rover over the past few years . I have relied on boarding care for my dogs when I travel. I have met kind, reliable caregivers for my dogs. Communication between the caregivers and me, as to the status of my dogs has always been excellent. I’m grateful that this service exists.

Rover has been my trusted and go-to app for cat sitters everytime I go out of town. I have never been let down and all the sitters I have dealt with are professional, reliable and accommodating. I highly recommend rover.com for those with pets requiring accommodation.

This was my first and last time using the app. We hired this sitter for 10 days to care for our dogs in our home, and unfortunately the experience was extremely disappointing. Based on what happened during the stay, I now seriously question the reliability of the previous 5-star reviews. On the second night, he brought a woman into our home even though we had clearly discussed this beforehand and specifically asked him not to bring anyone over. During the entire 10-day stay, he walked our dogs only once. He also changed settings on our household appliances and opened our central air filter, leaving the filter bent. When we returned, the house was dirty. Most concerning, he did not pick up the dogs’ waste from the yard during the 10 days. He only cleaned it up at the very last minute after I told him we were close to arriving home. We know these things because we have cameras throughout the house, and he was fully informed about them beforehand. I am sharing this review because I would want another pet owner to know exactly what our experience was before trusting someone with their pets and their home.

As first-time Rover users, we weren’t sure how the check-in system worked, so we did find it concerning that there were several discrepancies between the times she checked in and out on Rover and the times our Ring doorbell showed her arriving and leaving. I do have screenshots of her checking in at 7 AM and then not arriving until 7:10 AM and then only spent 20 minutes with my three dogs. And the other one was the check-in time should have been been 7 PM and it was 6:10 PM and she did stay the allotted time but then on the Rover app it showed her checking in at 7 PM, and checking out at 7:30 pm even though she wasn’t there. This does not build trust in any way.

Easy to use, great communication and appreciate good quality service..

I booked a petsitter for 3 days of in-home petsitting and after completing 2 drop-ins for a total of 40 minutes, disappeared at 11pm at night on the first day. I had to cancel 2 days of a 3 day vacation to come home and watch my 5 pets. What did Rover do after I contacted them? Nothing. Zero. No communication, no concern, nothing. So much for background checks and verified sitters. For a company that says "loving pet care in your neighborhood", they have shown me they only care about making their 11% fee for every booking. Beware of using Rover, you never know what kind of sitters they actually provide. Their rating system is a joke.

I paid Rover $50 to join as a sitter, completed the background check and profile process, solicited testimonials, and spent significant time making my profile competitive. I then lowered my rates repeatedly, eventually to roughly half what I normally charge privately. In nearly four months, I received one impractical last-minute request and no actual bookings. My concern is not simply that I personally failed to get work. Rover operates a data-rich two-sided marketplace and necessarily has detailed information about sitter supply, customer demand, booking rates, geographic saturation, and how often newly approved sitters actually receive work. Yet it continues charging new providers a nonrefundable upfront fee even in markets that may already be heavily oversupplied. When I requested a refund and specifically raised the issue of sitter saturation and insufficient customer demand, Rover did not address that concern. It simply told me the fee was nonrefundable. I think this practice deserves scrutiny. Regulators, consumer-protection attorneys, and journalists should examine whether Rover continues recruiting and charging new sitters in markets where its own internal data shows that additional providers have very little realistic opportunity to obtain bookings, and whether prospective sitters are given enough information about those market conditions before paying. A nonrefundable-fee clause may protect Rover contractually. It does not answer the larger question of whether it is fair or potentially deceptive to profit from continually adding providers to an already saturated marketplace while the applicants bear virtually all of the risk.