Rover.com | Pet SittingReviews of rover.com

Great experience with Rover.com pet sitting. Totally legit site

I liked the daily pictures and video and daily updates. She really liked her new friends.

It was simple to look through and choice. Trusted that they had been verified and checked out to be safe. Filling out everything about our pet and what our expectations are and what is needed , I felt it was well thought out. First time leaving our almost 15 year girl for something like this. So for us and for our Carley it was a very good experience. For two days we could drop her off each morning while we were sightseeing around the Black Hills. And pick her up late afternoon so she could be back with us. It was perfect for her age and her anxiety and us. And found the best care. We felt so relaxed knowing she was safe with someone.

Petsitter, je dépose mon dossier et paie 14 € de frais de vérification. Le site annonce un délai de validation de 5 jours. Pourtant, 2 mois plus tard, je n’ai toujours pas accès à mon compte et je n’ai donc pas pu exercer. Je contacte le support pour demander le remboursement de ces frais. Je n’aurais évidemment jamais payé 14 € si le délai réel avait été annoncé avant le règlement. Je demande alors la suppression de mon dossier et le remboursement. Et, curieusement, quelques minutes après le début de la conversation, je reçois enfin un mail m’annonçant la validation de mon dossier ! Le service client se trompe ensuite à plusieurs reprises de dossier et refuse malgré tout de me rembourser, en invoquant le fait que mon dossier a finalement été validé… alors même que cette validation tardive intervient après ma réclamation et que le retard est de leur fait. Une expérience particulièrement décevante, tant par le délai que par la gestion de ma réclamation. Je ne recommande pas ce site, qui semble accorder bien peu de considération à ses petsitters.

Awful service. Typically, you’ll use this because you’re going away. Well good luck sticking to any plans when sitters can drop out on the day with zero consequences and you’re left to deal with everything because nobody at Rover answers the phone. Rover will take payment instantly but if a sitter cancels? You bet your ass you’ll be waiting 2 weeks to get your money back. Edit: I hate how they try to blame the bank for refunds taking long. It is absolutely nothing to do with my bank whatsoever and the reason is 100% down to Rover.

My experience with Adriana and Cameron through Rover,com has been outstanding!! My girl Rory had such a great doggy daycare visit that I booked her with them again for boarding when I'm away on an upcoming trip. They are very thorough and professional with every aspect of their business and are obviously dog lovers!! They also sent me pictures and videos of her during her stay. In addition to all of that they are very nice people!! :)

Rover made it incredibly easy to find a trustworthy and dependable sitter for my furkids. The booking process was simple, and knowing they were well cared for gave me complete peace of mind. I highly recommend Rover to anyone searching for reliable pet care!

Everything went great.