RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Alex was really helpful, informative and polite.

Alex was very professional and helped support my questions

I just had surgery for to cure my cancer and wanted to defer 1 mortgage payment due to my need to recover for 5 weeks and wanted to offset my loss of pay without negatively impacting my credit and my standing with my mortgage company. Their solution, not pay, go into forbearance, hurt my credit and then maybe we can help. Very disheartening! I take pride in my credit and reached out prior to being late on my payment due to a horrible diagnosis. The person was all business, lack of compassion and zero critical thinking skills. It was, this is how we operate, tough luck, we don’t care. But thanks for choosing us as your lender. They bought my mortgage because I was not a risk due to my great credit rating let’s not fool ourselves and furthermore I’m going back to work next month and it will be business as usual. This is something I won’t forget because I know there are mortgage companies that actually work with their good standing clients.

Very professional, caring and curteous service.

Our loan just got transferred to RoundPoint. My initial thoughts were “oh no! Not another service who may or may not screw my account up!” Imagine my pure delight when I created an account on line - SO easy - and spoke to a customer service rep named Jane. Jane went over and above to answer all of my questions and did so in a professional and courteous manner. She is an excellent representative for your company!

The servicing of my mortgage was recently purchased by Roundpoint, and I have to say that thus far, they have been great. The representative that called me back today about a bi-weekly option that accelerates the amortization was professional, clear and very willing to assist to help get it set up. I could not have asked for better service .

Understand the problem and gives you feedback to what to do in order to illuminate further charges.

Fantastic costumer service