RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

I had two conversations (1 call and a transfer) with 1st Arturo in Insurance who forwarded me to Rosa in Cust. Serv. BOTH were extremely helpful and went our of their way to resolve all aspects of my issues. I feel confident that they will be resolved in the 60 boarding grace period. Every Roundpoint person I have spoken to has been professional, knowledgeable and a problem-solver. On the other hand, Roundpoints bot is a disaster. Nasty off the wall threatening emails and letters. Phone bot is little better. At least phone bot does not sign off saying Roundpoint is also a collection agency like Mr. Cooper does.

This is the first month that the old mortgage had moved to Roundpoint. In my first interaction today to gauge how their service differ from Mr Cooper, i dont see an interest in extending help. I asked that i will be missing this months payment, and see what they can do to help me. And i felt the wall right away dropped between us that there seems no way they can help me, and that is enough for me to see the level of assistance they can extend. I am in shopping for the next mortgage company.

She was very professional and courteous.She took time to hear me out in the current status of signing sales contract on my property. I informed her I didn't make payment on 30th. The app would not allow to make payment.

Roundpoint misapplied my escrow payment, claimed they did not know where to put the money I sent which was to cover the escrow shortage after their annual analysis. They refuse to remove the adverse credit report even though it was their mistake.

Absolutely terrible user interface and call center experience that made speaking to a human impossible. My account came from another company and I needed to change my autopay bank information, but found that the bank they're pulling from "does not exist" therefore I cannot change anything. ...with all the 5 star reviews here, I'd imagine Roundpoint has a thumb on the review scale here - I could give 0 stars if I would.

We paid off our mortgage May 9, just a week or 2 after servicing was transferred to Roundpoint. 51 days later we are STILL waiting for return of our overpayment and escrow funds, which were promised "within 20 business days of payoff." Three phone calls and over 2 hours wasted and we were told a check was mailed May 23 (36 days ago) and that if we want to request a stop-pay and reissue of the check we have to wait 10 business days (2 weeks). Completely unacceptable. I was charged interest for every single day I owed money on my mortgage loan. Roundpoint has now had OUR MONEY for 51 days....we can't even get that, let alone interest we are owed.

Mi experiencia fue la peor en esta llamada la agente Sasha tuvo muy mal trato hacia mi persona. Yo llame porque me estaban cobrando por un pago atrasado cuando yo hice mi pago a tiempo y le dije q tenia mi número de confirmación aun así hizo muy poco o nada por ayudarme como cliente estoy muy triste 😞 y decepcionado.

The representative was very helpful and knowledgeable and answer all my questions