RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

I called in regards to a payment. The loan was purchased by you from Mr. Cooper. Found out through phone calls with both, that Mr Cooper posted the payment that Roundpoint should have recieved to another loan with Mr Cooper. Everything was straighted out and Mr Cooper would send the funds back to me. Everything was fine but the agent from Roundpoint was pressuring me to make a payment and acted like I wasn't going to make a payment. I made the payment and Mr. Cooper is the one that did not forward it. I will be making my payment. I have always made my payments on time.

Alex, the customer service rep, that I spoke with was friendly, professional, knowledgeable and fast. He knew exactly what I was asking, gave me a complete and thorough answer and asked was there anything else he could help with. This was one of the best calling experiences I've had this year! Kudos to Roundpoint and their customer service!

Absolutely awful interaction with their robotic phone system. It sent me in circles countless times, and when it didn’t like the options I selected it would disconnect the call. This meant I had to call back and reinput all my loan information every time it disconnected for me. Absolutely revolted, and it was obviously put in place to make calling services harder, just to save a buck. Terrible experience, calling them is always absolute hell. Edit: they advised below that I reach out to them. I did, and it’s now been almost 2 weeks and they haven’t even responded. I don’t know whether it was malicious placating, or incomprehensible ineptitude but this is horrendous. Just all around customer service from a loan servicing company.

pleasant, on task

The information needed was readily available and the csr was very knowledgeable and pleasant.

Very helpful, professional and nice customer service

My experience was great, because of friendliness and courtesy

Tasha was nice but asked for a payment that was already scheduled. Checking first would have negated the question..