RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

I would like to take a moment and thank the kind and professional gentleman who handled my compliant, Alex. He had patience and took his time to allow me to take care of the problem while we were on the telephone and with the transition over to round point Mortgage Service. He recognized the error with my escrow account and assured me it would be taken care within the allotted time frame. I feel, Alex is an asset to this company because of his professionalism and patience. Thank you, very much Alex for all you helped me with today. James Piker, MHA

Mr. Alex has a great patience and knowledge and patience to resolve the questions you have.

Thought I had set up automatic payment, but when it wasn't taken out of my checking account, I called Roundpoint. Turns out I had only given my insurance info on line, not signing up for auto payment. The person handling my call was very professional and patient while walking me through the process of setting up an account and setting up auto pay.

Alex answered all my questions about my Escrow repayment as I am changing my property insurance.

Spoke to Alex, he was so helpful in making me feel confident that during the transfer transition our payment will be posted that was mailed om 5/31 and went over everything else we need to know.

Mortgage was transferred to RoundPoint. I received Excellent customer Service from Ms Jane with getting my account set up!! Thank you!! AM

Being the first time that I called to make sure my questions were answered, the representative, was polite and professional. She did answer all my questions.

Alex L is an excellent customer service representative! I’m so thankful I had him to help me with my payment the automated rep was stuck so thank you to the human!