RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

When you buy a loan from another company, maybe you should be faster about sending out information to allow the customer to set up the account PRIOR to the payment being overdue. I have NEVER been late on a payment of any kind in my entire life. I hope this does not affect my credit. The billing statement I received stated that my payment was due on 9/1/2023, yet I received a call this morning questioning why I was delinquent on the payment. I explained that I'd set up autodraft and assumed it would be applied on 9/1. She told me that was not the case and that I needed to make a payment immediately. I did not have my routing number so I logged on and made my August 1 payment. Then, this afternoon, I received a text stating that I would be delinquent by 30 days if I did not make a payment. It seems like no one knows what they are doing with this company. Billing statement says the payment's due on 9/1, the customer service rep says it's delinquent, then their automated text is sent out 8 hours after my payment is made. Not happy with them so far. Hope it gets better.

The lady representative was very helpful and patient with explaining the issues to me that I was unaware of since my Mortgage was changed from Mr. cooper to Round Point Mortgage Services

Professional, courteous and knowledgeable

Natasha, was great in helping me pay my escrow shortage payment

Tasha confirmed that if I was the owner. She listened to my concern and gave me the answer. Business like polite but friendly tone.

The worst customer service experience I have ever had with a mortgage company. Kept blaming me for a payment that I had set up for the 7th of the month that had been credited on the 10th. Extremely unhelpful, unprofessional, and hostile. Really rethinking whether I should take my loan elsewhere if this is my first interaction with them. Also, when I called yesterday, they said that if I waited on hold, there were 453 callers ahead of me! Nice to know that you can reach a human being that quickly with one of the most important financial transactions in your life. Completely unacceptable.

I had questions about escrow shortage. He answered all my questions and gave suggestion to minimize future shortage. He was very patient with me.

I spoke with Natasha on ensuring my property taxes were paid on time after my loan had been transferred from another lender last month. She was AWESOME! So kind and helpful, leaving me fully confident that she had the situation under control. If she is the typical representative for Roundpoint, I know I'm in great hands.