Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Stay away. Jabari will rip you off. Misdiagnosed problem and tried to charge an extra 4600$ over the akready 5700$. That wasnt even the problem. Stay away from this company. Trying to keep 5000$ out of 5500$ for digging down for an joir and half. The estimate was for digging, repair, jet cleaing, and refill. All they did is dig. Dont ever use them.

They installed our water heater and the gas line which popped out its place and water line wrong, to the point our whole how was filed in gas so we had to call the fire department to close it and they had to tell our neighbors to leave there home cause our house could explode at any moment, we weren't even allowed in our hours for 3 hours untill the gas left our house, we called them to let them know they came to re-install the new guy said that they did a bad job very bad job, we called to get reimbursement or at less pay less on our bill and they said they won't do it, I said why you almost caused our lives dying in our sleep or our house blowing up, the lady who works in the front said, cause you guys didn't die or get hurt, we won't do it!!! They said we won't even when the sue case cause we didn't die or get hurt, this company didn't care about no one's safety so please don't use them

Staff are great specially Robert & Cindy (insurance team) and Jason & Matthew (Plumbing) and assisting me in the whole process of claims with insurance detailing with me what will be my responsibility and giving a free check-up service, giving you freedom to choose your provider even after they had helped you initially is i believe an ethical way of doing business. (Pittsburgh Area) Water/Heater tank was installed immediately (by Jason) when there was a problem in the water pressure after the install and Jason was not available Matthew was sent so water pressure in the house was managed well. A little bit pricey for their service (since I already asked quote around the area) but since they helped in the overall process ensuring i can afford their services, i commend this team. Their services has a warranty of 1 year.

Palmyra, Pa called Roto Rooter for a clogged kitchen sink. He said it would be a ten minute job to unclog the sink and the charge was $440. He gave us the online $100 coupon for a total charge of $340. It did only take him ten minutes. We will never use them again…too expensive.

In over 7 decades I have seen companies get themselves established and maintain their reputation by providing great customer services. This is one exception. Greed will destroy your reputation, in most cases as in this one. I called Roto Rooter for a bathtub faucet leak. Plumber came out, saw the faucet and quoted me an almost $600.00 estimate! Without warranty and almost $1000.00 with warranty! I dispatched the employee immediately, and did the job myself for a total of $13.00! I'm a disabled Vet, that is the reason why I called Roto Rooter, but I felt abused, and underestimated by this company. I retired the second time as a Mechanical/Electronics Engineer, my 6 year Grandson could do a job like this, but to charge someone half a grand for a 5 minute job, is a crime! Thumbs down!

Contracted with Roto Rooter to repair main sewer. They dug up the line, made the repair, left the hole open. Requested permit but did not pick up the permit for weeks. The hole is still open with a big pile of soil sitting on my lawn. Do not respond to calls. In the meantime the water line to the house froze. Took a day to get the water line unfrozen and water back into the house. Do not call Roto rooter for anything.

I had Roto Rooter out Feb.9th 2025 to replace a single faucet and a sink drain basket both of which I supplied, the ripoff artist worked 1 1/2 hours to replace both of those items and charged me $630 thats right $630 a normal plumber would charge around $38 to $50 hourly so I complained to the company Roto Rooter the gave me a refund of $152 I am 65 years old or I would have confronted the man but to old to do that anymore, So people do not use Roto Rooter for any plumbing work

Stay away from them! Too expensive! Not very honest.