Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Do not let this company convince you that you need a water filtration system. They installed one in my home along with a “softener” and it has completely ruined my daughter’s 4c hair. Do NOT, I repeat, do NOT let them touch your water system. They will also no call no show multiple times on you when you call them to come fix a problem. Don’t trust this company with your house. It’s not worth it.

Totally dishonest company!!!!! The employee totally mislead me on services and cost!!!! $800 dollars to replace a few water filters! INSANE. NEVER AGAIN!!!

On 2/10/2025, my kitchen sink started to back up. I tried Drano, plunger, etc.… but nothing worked, I texted my plumber but couldn’t reach him and the water level was rising, so I called Roto Rooter. They texted me at 5:03 pm that the technician would arrive in 30-45 minutes, he arrived around 7 pm. The technician entered the kitchen, and I asked him if the drain issue would have anything to do with my low pressure in kitchen faucet (I know nothing about plumbing or drains, they are supposed to be the experts), he turned on the water and said, wow that pressure is low. He looked under the sink, turned some knobs and the water turned off and won’t turn back on. He said, “Sorry I am not a plumber, I am a drain technician.” Why wouldn’t you tell me that before you started messing with the knobs. He stated that he called his dispatcher and told them I needed them to send a plumber ($99 fee). So, he proceeded to tell me that to snake the drain, it would cost $499 (for a 15–20-minute job), I told him, I can’t do $499, he said he could do it for $300. I agreed. While he was snaking the drain, my original plumber texted me that he could do it for $125, unfortunately, Roto Rooter had already started the work, so I was stuck with the $300 charge. My plumber said Roto Rooter is one of the more expensive companies. If they are going to be that expensive, they could at least provide quality work. I called the customer service number at 281-399-4983 and asked to speak to a manager, I was told that a report will be submitted and the on-call manager will call me before the evening was over. At 7:32pm CST, I received a call from the on-call manager (couldn’t understand her name), she stated that she spoke to the drain technician, and he confirmed that I had low pressure water flow when he arrived and now, I have NO water flow. 1:01 minutes into the conversation she (the on-call manager) agreed to waive the $99 fee, I am waiting for the plumber now, supposedly 30-45 minutes, let’s hope it’s not 3 hours again. When I asked the manager why they are so expensive, she stated that it’s a corporate decision, I suggested they reassess their business model, because to be more than 3 times the industry average for the area, is wrong. Times are hard and having to give up large sums of cash for services that are offered at a lower rate, makes me feel like I am being taken advantage of.

WORST PLUMBING COMPANY IN HOUSTON! Do not use Roto-Rooter under any circumstance. We were over charged $300 dollars for a service where the technician completed nothing. I called 8 times and never received a refund. Everyone from the manager level to the customer service were hostile, yelled, and horrible to work with. DO NOT USE!

The worst company ever. It's been 2 weeks and I still hav a torn up garage that may or may not be water free. No damage report. No word on who will pay for the additional damage created by their service providers. The entire MD branch is incompetent. Nobody returns calls or emails and just pass your complaint around from one person to the next. I would have learned how to fix my own water damage by now.

Ryan and his team were excellent to talk with and very prompt coming out to fix the frozen solar pipes. All of the workers were very kind and explained how they would be fixing the problem.

Arrived on time. Excellent efficient service from friendly staff

If I could give less than one star, I would. I highly caution anyone looking for a sewer line replacement or any project requiring excavation. Roto Rooter caused a huge nightmare for me. They failed to get the project inspected, which caused the need to redo the project. That means they had to excavate my yard a second time due to shotty work the first time. It took them over three months to complete the job. They broke several electrical lines, left dead shrubbery in my yard, broke my landscaping lights, and left various debris on my property. The management clearly doesn't know what they are doing. Two managers gaslit me several times, manipulating the situation. The general manager clearly doesn't care because he never returned my emails or calls. These guys are not trustworthy and cause more harm than good. They are also very overpriced. Please think twice before hiring them. There are much better companies with integrity out there. It goes without saying that I would NEVER recommend this terrible company.