Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

I scheduled appointment for the next day. Instead of showing up they started calling me every 2-3 hours to reschedule the appointment 5-6 times. This continued for 2 days. Eventually I canceled it. No regards to others and no respect to customers, and I was a customer. Never again.

Beware RIPOFF!! The Roto Rooter tech came to the house within 2 hours for a clogged a bathroom drain so that was timely. His free estimate was $577!!!!! I said no thanks. I YouTubed a couple videos and removed and cleaned the drain an took apart the trap. All clear for FREE. Saved myself $600 and you can too. $577????!!! RIPOFF.

My parents are old. My Dad is sick. They had a plumbing problem and called these guys. Roto-Rooter was absolutely criminal to them. Multiple reschedules. An ask to come by at Midnight. Did not have the right tools. Did not solve the problem, but still took a lump of my Dad’s disability pay for the clown show they brought to their house. Please do not give them more business.

The servicean came at 515pm left at 715pm asked me to initial but never told me what I was initializing. After he left I looked over the bill he added 2 additional half hour charges but only stayed 2 hours? I went to run the water and looked under my tub and he had screwed the drain on crooked and was leaking. I had to call another person to fix the issue this is sad because I'm a single woman and had no tools to fix the problem. I tried calling them back but it's the holidays so no answer. This issue has cost me additional monies and lost sleep because the issue has to get fixed as I only have 1 shower. It's sad I spent 450.00 for 2 hours of work it's now 2am on new years day and I'm just now going to bed. Tomorrow my tub has to be taken out and the underneath pipe where the drain attaches replaced charged 3 hours for 2 hours of work and the problem has grown into a disaster. The serviceman had no idea what was the problem when he left and has turned a slow tub draining into a major tub repair after spending 450.00 for 2 hours of ?I tried calling the number but no answer.

I am a small business owner. This is with out a doubt the worst service I have ever had. We called for clogged drains 2 days before Thanksgiving. After postponing our scheduled service appointments 6, yes 6 times the tech finally showed up on Thanksgiving. Yep 2 days late. We had two clogged drains. As we had a house full of guests for thanksgiving meal I did not double check the techs work. We payed him the huge amount of $400 for unclogging two drains. An hour later I find out he only worked on one drain. So we called right away. It has now been another 2 days and no tech with 4 scheduled appointments being blown off. If you read the reviews online this company is a huge scam.

Replaced all my toilets, they are great and were very well priced.

Today I called Roto-Rooter for a call back case for the handles of the hot and cold water in my bathroom which is still under warranty of workmanship and parts. The company sent Mr. William Broeker, Service Technician # 1709 for the work. He is a very good technician with professional knowledge to rectify the issue. The cold handle is now working OK with some inconvenience because of the initial workmanshift. We got his reasonable and clear explanations of the case. I believe that Roto-Rooter needs such employees like Mr. Broeker to make its customers satisfied. Tram L, Renton, Wa 98058

My overall experience with Roto Rooter was horrific. The plumber that was sent to my house seemed as if he did not want to touch anything and he told me it would be a cost for him to turn my main water back on to find the leaking pipe. So i kindly showed him the front door. After getting him out my house he happliy informs me that if i called back he wouldnt be coming out because somethings going on with his van. This plumbers attitude was horrible .