Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

I should have read the reviews before I had this company do my bathroom because like another customer said my price went from 8 something to 500 quick I paid 500 for him to snake my toilet and he left i called right back because my tubs started backing up now this was 2 months ago and today same problem that they saying now when I call to let them no its the same problem oh the work was not guaranteed but my 500 was guaranteed and my bathroom needed to be looked at more so if I was told that I would have nevet gave up 500 I would have used my insurance but it was an emergency and my insurance couldn't get anyone out that night but first and last time I will ever deal with this company

It is impossible properly to rate this firm when you can't give negative stars. My house has waste pipes and sewers that need replacement. It insisted on spot payment for camera work, claiming this would be fully reimbursed if I accepted contract to do the work. It very quickly prepared a specification and contract which I agreed. However, as total cost exceeded the maximum amount for repairs permitted under State law, an HIC (home improvement contract) was required. Franchise manager could not or would not prepare a proper HIC for my signature, nor would he provide secure facilities for payment of 10% deposit he was demanding. I sought help from Corporate HQ of Roto-Rooter, but they were not interested. Ultimately franchise manager very rudely "walked away" from the job. Although he promised to refund the camera charge I am still awaiting this. So after a wasted month and $485 out of pocket I am starting over again to get a leaking sewer repaired by another firm. I can only speculate as to whether or not this was a deliberate ploy on the part of Roto-Rooter to get "easy money" at my expense - but it certainly worked.

I had an underground pipe attached to my downspout that was clogged up The guy was supposed to shoot high pressure water through it to unclog it to see if that would work I said how much would that cost he said $550 I said there's no way I would pay that he said how about $300 I said no this company is a scam they have no set price for anything I figured that he would be there a total of 30 to 45 minutes to see if it worked or not I would have gladly paid him $150 or $200 but when he went from $550 down to $300 in about 10 seconds I said to myself I'm not going to use this guy no matter what he charges I would not recommend Roto-Rooter to anyone seems like a scam of a company

This company is truly a complete rip off and I strongly suggest looking elsewhere unless you have no other choice. We had a broken tap in our garden. Roto rooter came up as a suggested service. I have 3 young kids so we said yes and by the time they arrived here it was 4pm and our water mains were off so we needed the job handled. They gave us a quote of almost $2000 to repair and replace the tap, they had to dig down only 1ft in very soft soil. Just to cap the pipe they charged nearly $600! The next day I did a comparison and we got another company to quote - $240 to cap it and $590 to replace the tap itself. When I called Roto rooter they were belligerent and offered to refund 10%. We have on camera their hours on site and the work done so it’s not to debate their time but their absolutely outrageous charges. We feel like someone actually stole from us. If you live in Santa Barbara or Ventura pls don’t use these guys it will be a very expensive exercise for you if you do. They are a complete rip off in every sense

On 7/4/2020 Bauer Plumbing aka Syracuse Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected and was not resolved. The technician stayed for about four hours, attempting to resolve the problem, growing more and more frustrated. He ended up bringing in very heavy equipment (he needed my help moving it up and down the stairs). He damaged the plaster on my walls before ever asking for my help. After he left, I discovered that the technician had left several pairs of soiled, used latex gloves lying about in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. The water main for the toilet was also not turned back on. There was a significant amount of mess left behind on my floors and walls. I reached out to Bauer Plumbing, I mean Roto-Rooter franchise owner, Mark Armstrong, who is unwilling to offer even a partial refund on the $1603.80 that was paid in cash, up front. Mr. Armstrong stated that the $1603.80 paid does not guarantee that the job would be completed. Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front? Bauer Plumbing aka Syracuse Roto-Rooter! I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours. I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet, etc. I was seeking a partial refund of $400 of the $1603.80 that was paid, upfront (in good faith) but Mark Armstrong is not open to any type of meaningful conversation.

Absolutely do not hire!!!!!!!! We had some water damage in our home and their water mitigation team was dangerous and incapable of completing the job safely and appropriately. To summarize, they exposed asbestos and did not recognize it in an entire layer of flooring as well as around a pipe. They then quite literally placed a fan on it which blew it all over our entire home unbeknownst to us. At the time, our entire family including our 2 year old and 8 month old were living at the home for a month. They put all of our lives in danger, especially the children. Not only did they not recognize the asbestos in multiple locations of the home, but they removed the containment barrier when they were completed with the work and they never once suggested that we remove ourselves from the home. We hired a new contractor to do the repairs from Emergency Restoration in Troy and immediately upon walking into the home, they recognized the asbestos around an exposed pipe. We then moved out and got the home tested only to find out it was then spread into EVERY SINGLE ROOM of our home. 6 months and 80-90,000 dollars later and we finally got back into our home and roto rooter denies all wrong doing. Not to mention initially they were near impossible to get ahold of when we first recognized their negligence. They are inexperienced and downright dangerous, DO NOT HIRE.

If you don't want to read a long review about how awful this company is, please take away this key point: DO NOT USE THIS COMPANY. Period. My fiancé's and my basement had some kind of water leak late one night which resulted in puddles of water that eventually seeped under parts the laminate flooring. We called Roto-Rooter specifically to remove the water from under the flooring, no other reason. They gave us a quote for $4025-$6775 depending on the work that was actually done. Nowhere on the quote did it say the scope of the work that would be done. This quote is the only document my fiancé signed from this company. So they get to work "extracting water," ripping up our flooring, and setting up their drying equipment that they said would only be left at our house for 3 days. During all this work, my fiancé told one of the techs that insurance would be helping out, and the tech responded by saying "Oh this is about to go WAY up." After 5 days of not hearing from or seeing anybody from the company, we called to ask them to remove their equipment from our house. After the equipment was FINALLY removed, we called to get an exact amount owed so that we could get our finances in order. The guy on the phone told us it would be over $13,000. DOUBLE the high end of the initial quote. When I called to question this, they said that somebody had been by our house everyday to check on the equipment (lie) and that they had our initials on documents stating each time a tech came to check on it (also lie). They also said that the extra cost was for them ripping up our flooring (which they didn't even complete) because they weren't aware at the beginning that water was under the floor (LIE because that was the ONLY reason we called them). Whenever they found out we have cameras around our entire property, they backtracked. They brought over all of the documents from the project, including an itemized invoice for about $10,500, BUT the tech who brought the documents to our house said they would be willing to honor the high end of the original quote ($6775). We thanked him for the documents and got to work going through every last one of them. What we found was 1. On the invoice for $10,500 they were trying to charge us for things that they had never done (things that we have photo and video evidence they had never done), 2. They had documents with 36 different time stamps on different dates that a tech allegedly came to our house to check the equipment and documented various pieces of data regarding the equipment and the job itself (only 7 of those timestamps were accurate, and that was only because they were the times they were setting up equipment - we have video evidence they weren't at our house during any of the other 29 timestamps they have), and most importantly 3. THEY FORGED MY FIANCÉ'S SIGNATURE AND INITIALS ON ALL DOCUMENTS RELATED TO THE JOB, including a direct payment authorization saying our insurance company should pay them directly (didn't happen thank goodness), the work order to start the project, and literally every single document they had for the job besides the original quote. Neither of us had seen any of these documents prior to work being started or at any point during the project UNTIL the tech brought them to our house AFTER they got all of the equipment out. The best part of all is that my fiancé's name starts with an R, but they forged all the signatures and initials starting with a W because they apparently misheard my fiancé's name when he told it to them on the first day. When we confronted them about the forgery, they said "we aren't allowed to do that." Yeah no duh you aren't allowed to do something that is ILLEGAL. That doesn't change the fact that it happened. Please do not ever use Roto-Rooter. You won't regret taking my advice.

I was told that they won't give estimate on the phone. But when he arrived, he told me without getting out of his Van, it starts from $299 no matter what blockage. Even though mine was only the laundry room drain and with a clean out. For the same service, other company charges only $77. Never use Roto Rooter.