Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Magnificent Plumbing & Customer Service! Extremely refreshing...Daniel addressed an issue we were having with our plumbing. He provided options of service I could choose from. His communication skills were impeccable. Extremely patient with me. Answered all my 100 questions. There are good people and good companies still in this world. Wilsonville Roto Rooter/Daniel is "good people" I have no reason to ever choose another plumbing company. Wilsonville Roto-Rooter Plumbing and Drain Service is 1st and only in our book!

Can I leave zero stars? The guy came out to clear tree roots from the line. He and his co-worker wore NO mask and they managed to flood my kitchen. No discount for the mess that I had to clean up and no apology. Will never use again!

Serviceman (Tyler) was very efficient and professional. Explained what he was doing and end results. I would recommend.

We called roto rooter out for a plumbing job, snaking a toilet, last Sunday. They let us know that they needed to get someone out who could scope it and would contact us the following day, and that the charge wouldn't be put through on the card until the next person finished the scope. No one called the next day and by 3pm we called to find out what was up and they scheduled an appt for the next day between 9-11. They also went ahead and just put that charge through on our card. Next day rolls around, no call/no show by the plumber. We finally called out of frustration to "cancel" this appointment nobody bothered to show for, and called another company. We also requested a supervisor get back to us and again, nothing. We paid 300 bucks for absolutely nothing.

Technician came out to diagnose why I had water coming out from my bathroom sink vanity. He told me it was the trap that needed to be replaced and told me the cost would be $79.00. He then said the problem may be due to the pipes being corroded but then discovered that the drain had been clogged only after I asked him a second time if this was indeed the problem. He then said the job would be $250 so I asked if I could use a $60.00 off coupon on this price and was told I could not since job was really $510 according to him and I was already getting and discount. They try to tell you it is another problem which would be more expensive when the actual problem is less expensive and then disallow you from using their coupon by telling you that you are already being charged at a discounted cost. They should give you the true/actual cost upfront and specify on their coupons what the dollar amount for a job can the coupon be used on or else do not create coupons if the customer can not use them. I would not use them again for my plumbing needs nor would I recommend them to anyone.

I called roto-rooter to repair a clogged sink. Bart came out and was unable to repair the clog, but did manage to break my garbage disposal trying. I went and purchased a new garbage disposal and Bart returned 2 days later to continue working on the clog and to install the new garbage disposal, but still couldn't repair the clog. He called his manager, Ben, for assistance. Ben arrived, looked around, then told me that I needed to have my basement excavated because the clog was underground. He told me the repair would cost $7,768!!! Of course, I don't have the type of money, so I called another plumber out to get a second opinion. He arrived, tools in hand, snaked the drain for 15 minutes and cleared the clog for a whopping $95!!!!!!!!!! I will NEVER use the services of ROTO-ROOTER again! Wait...I failed to mention that Bart charged me $73 after his first vist because he poured pipe shield down the clogged drain. OUTRAGEOUS!

Did not fix our clogged drain! We spent $390 for a 15 minute service call for a backed up kitchen sink / clogged drain. They snaked the drain but it didn't work, The only solution offered was to go further with snake but there was 50/50 chance it would break the trap. They recommended using chemicals to unclog, We gave the chemicals a shot to no avail. We ended up calling a local plumber in our town who tried to unclog, another $450 out of pocket without a fix. The local plumber recommended that we call a larger company like Roto Rooter or Mr Rooter because they have special equipment that goes further in drain and sprays water. Since Roto Rooter didn't help the first time around, we opted to call Mr Rooter and problem fixed! Shame in Roto Rooter, I think they guys that were dispatched to our house didn't want to be bothered with our drain issue. Terrible service and we will never call Roto Rooter again.

I was estimated and charged 5600 to dig through our basement cement in two areas and replace pipes. The wonderful young man completed the job himself in under 4 hours. I was charged 1400 dollars an hour. Will never use them again. They morally should be ashamed of their overcharging. I feel I've been fooled and I trusted this company.