Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! $180 for fitting a shower head! I cannot recommend Roto Rooter they are way too expensive

I am writing this review to warn others on the deceptive and highly illegal practices that Roto Rooter is engaging in. I own a preschool and needed repairs to our septic tank pumps. We called Roto Rooter to fix it. The rep did NOT fill out the costs/pricing on the invoice when he asked my husband to sign it. He told my husband that he had to sign in order for them to do the work and would add in what it cost later. The rep told my husband that it would add up to about $8,000 and he told the same thing to my Director. He didn't even write our business name correctly on the invoice. We needed the repair done quickly because we had several bathrooms not working. Did they fix the problem overnight? Yes. Did they do a good job? No...they used an EXTENSION CORD to power the pumps (and other details I won't go into) which kept tripping the breaker because of the water involved in such a repair. They didn't even try to fix the wiring. How much did they charge? $12,300 for 10 hours of work. They replaced two pumps, which cost about $2,000, so the rest was labor. We were forced to hire a septic company to replace all of their work to the tune of $9,000 because it was so substandard. I complained to their billing department and management and they only took 20% off of the bill even after learning all of this. They asked for the estimate and paid invoice of the other septic company that had to fix everything they did, but I don't know if they even called to find out how poorly their plumbers did on our job. I have worked with a lot of service providers over 16 years of business ownership. I have bought and rehabbed three business properties and I have never had the predatory experience that Roto Rooter gave us. I can't stand businesses who operate this way and so badly take advantage of their unsuspecting customers. I am telling you all this in the hopes that this doesn't happen to someone else. And lesson learned the hard way...even when you are desperate, don't sign anything until they fill out the pricing and then take a picture.

I was charged 79.00 just to come out. After the plumbing tech came out, he actually never did anything other then tell me my water shut off valve was frozen and he might break it. Also said he could remove toilet but wouldn't guarantee he could fix the blockage. $800 dollars. He then said he may need to get a camera out to look through the lines. 1,000 was what he said that would cost. I got the feeling he didn't really want to do anything. I paid him his 79.00 fee and sent him on his way. I turned the water off, removed the toilet, went to Home Depot and rented a snake for $55 brought it home and cleared the clog (which by the way was lint) always use a lint trap!

They practice predatory and over abusive pricing! Never called them, you can find a local plumber who will fix your issue for 7x less! It is a scam and total rip off

I admit I have never needed a plumber before. I had a bad leak and needed someone same day. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. The charge 2800.00 for labor alone to replace one straight pipe! Do yourselves a favor and use someone else. I’ve learned my lesson

What aterrible horrible Company. I had a service scheduled for 12:00 to 4:00 on saturday. No one showed up or called me. I had to call themto find out they did not have a tech. capable of moving one simple water line over to connect the incoming water to the house water, all they needed was a wrench and the job would have taken 20 minutes max. Then I read the reviews about the same customer neglect and how they are rude when you call them and want 5 or 6 hundred dollars for a simple 20 minute job. I would have done it myself but my rotator cuff is torn in both arms from a car accident. I called a handyman who I gave 80 dollars to for the 20 minute job and he was prompt and on time. Do not use roto-rooter they will just make a bad day 10 times worse.

Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts) Very disappointed

We had an emergency plumbing issue today and called Roto around 11:00am. They told us they would be able to fix it this afternoon. They sent a text saying that we were confirmed. The text said that if we don’t respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Because of that, we were glued by the phone. We’ve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Now, it’s too late to call anyone to get out here today. If you have an issue on a Sunday, save your time and don’t call them.