Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

While working out of town, I contacted Roto Rooter for a leaky toilet in my rental property. Instead of a plumber showing up, a water mitigation specialist arrived. However, he did not contact me until the following day to tell me there was significant water damage to my home and a plumber was enroute to diagnose the problem. I called this water mitigation specialist right back and was told that there was a compromised cartridge in the shower. He knew that before the plumber arrived? I was charged $1,900 to replace two toilets and repair this “compromised cartridge” in the shower. I purchased the two toilets from Home Depot because I was initially told that the bill would be almost $3,000 if they provided the toilets. I bought 2 toilets from Home Depot for 400 dollars and was still charged $1,900. If that was not bad enough, then they claimed that in a matter of days my home had so much water damage that they basically gutted 3 rooms. They removed doors and door jams. They removed a wood vanity and left the heavy top in the bathtub. Would you expect that you should have to finish removing things yourself after being sent a bill for another 7,000 dollars? I truly believe that because I was not physically present at the property at the time the first representative of Roto rooter showed up, I was misled and preyed upon. I have refused to pay the 7,000 because I should not have to pay for unnecessary work, that appears to have been done in a deceptive manner and for work that was not done. For example, I was charged for content manipulation however, they left the bathroom vanity inside the bathtub and yelled at my tenants to move their possessions. I have been threatened that Roto rooter intends to file a lien against my property. Corporate greed! I am very disgusted that as a consumer you can no longer trust companies to have any integrity.

A complete waste of your time. Called for a plumber to come to replace a leaky toilet seal. Their phone representative could not provide any information regarding what would be their guarantee, standard rate for a toilet re-install so as to bound the cost, or if they could use a high quality wax seal over the phone which we desired. Completely inflexible, and not customer focused. They have completely forgotten whom they are serving, and completely arrogant. If you want to be manipulated and bullied around when their plumber eventually arrives on their whim, then use them otherwise consider using other plumbers in your community that wish to bargain in good faith and wish to do a good job so as to earn your future business as we did.

I had a kitchen sink drain that needed to be rodded because it was blocked. I have a clean out so it was easy access. It took the Roto Rooter plumber about 20 minutes to rod it out. He charged me $625! That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Stay away!

I was satisfied with the people who worked on my drain problem , they did well , problem resolved , but beware of the Salesman trying to add to the costs. Ton Jones

Big scam, please do not buy from. Their people are very badly trained. Please please do not buy from.

I just used these guys yesterday. They charged me $69 to come out to my house (at 9pm). I needed to hookup my plumbing after my countertop was replaced. The plumber gave me an estimate and credited the $69 toward the rest of the bill. He was done pretty quickly and cleaned up after himself.

DO NOT USE THIS COMPANY. It was ROTO ROOTER Water Restoration in Livonia MI Our basement flooded overnight and we called multiple companies ASAP. They were the first to reach out so we went with them. They overcharge on every single thing they do. They falsify charges. There were 10 items on my bill (that they would not provide until all the work is complete, the workers just kept saying my boss will provide an itemized bill when all the work is complete) for work that they never even did. I emptied my entire basement before they got there, yet they charged me 112.39 for Large Room Content move out and reset, 56.26 for Small Room Content move out and reset and another 112.39 for Large Room Content move out and reset. They charged me 106.88 to block and pad furniture - there was no furniture in the basement. They charged me 308.81 to clean floors, which they never did, as a matter of fact they left a mess on the floor everywhere, I took pictures to prove it. They charged me 176.04 to haul away debris, yet they hauled nothing away, everything I took out of the basement that was ruined was still sitting in my garage or on the side of my house. Then when you try to call them they always claim the person you need to talk to is busy and in a meeting. It took us 10 phone calls to get to talk to someone who then claimed they would look into it. We still have not heard back from this person. This company is a complete fraud and should be shut down.

Back in the day Roto Rooter charged by the hour. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. I've used them in every scenario and the charges started going way, way up. Today, they are repairing some leaking piping under the house. It will take 3-4 hours they say. Guess what they're charging? 4 grand!