rosegarnet.comReviews of rosegarnet.com

Update on 2/14. The company who initially said they could not cancel my order & refund, has cancelled my order & processed a refund. I appreciate the attention & resolution to this matter. My suggestion is they update their website to detail longer than usual delivery dates & be transparent that the order is shipping from outside the US. Initial Review 2/11. So far, so bad. I had a bad feeling that this was a direct to consumer from an Asian factory. Placed an order 5 days ago for one bra advertised on IG, got an order confo with an order number, and a link for tracking. Tracking indicates “no order”. Another link for “chat with us”, also does not work. I replied to the email address on the order confo and got a response from an AI robot that my concern would be forwarded to a team member. Since Asia is asleep right now, I’m awaiting a reply. Luckily I paid thru Apple Wallet & will contact them if order not shipped within 24 hours. Happy to amend this review with prompt delivery & customer service.

If there was a zero, that’s what I’d give this company. I’ve been trying to get a refund from them since my return was delivered to them in Oct. I still don’t have the refund. I’ve contacted them since many times and they either don’t answer or have some auto reply. I do not recommend buying anything from them. They have a F rating in BBB.

Made in China, not Fenton, MO like their website states. Usually, when a company has their products produced in China they have it shipped back to the US and ship to the customer from their US based warehouse. This allows the company to inspect the shipment and ensure the quality of manufacturing. I am sure much of what I purchase is indeed manufactured in China but when I order it is not usually shipped to me from China.

Best bra I have ever had. Came quickly and no problems. I will buy more for sure!

Avoid this brand!! Bought 2 bras on 10 Oct 24 - 12/10: said my order is on the way - their tracking site showed unknown status - 30/10: emailed their customer service about my parcel location - 3/11: got a reply saying that my parcel has been shipped but "THE TRACKING HASN'T BEEN UPDATED, THIS IS NORMAL (USPS SOMETIMES DOES THIS WITH OUR ORDERS), THE TRACKING WILL UPDATE IN ANOTHER FEW DAYS, JUST BEFORE IT IS DELIVERED TO YOU" not very helpful - checked with USPS tracking site and it showed that the label has been made but not yet in the system because the parcel hasn't been given to USPS - checked with Yanwen tracking and the only update is "order processed by shipper" on 11/10 - up until today (22/11), no parcel in sight, tracking still show unknown status this is definitely a scam and obviously I'm not the only victim. My only vault was not checking their reviews online before buying the products

No response from customer service. Ordered 2 bras, they shipped 1. No message re:missing item. No response to any form of messaging to resolve this. My concern is for customer service not the bras. There are several ways to contact them but I needed to give the information on the missing bra and no human response until about a week or so later.

Amazing fit, fast shipping. I see the negative reviews but this does not match my experience at all

I’ve ordered 2 bras, one each time, received them quickly and they fit fabulously.