rosegarnet.comReviews of rosegarnet.com

BEST BRA EVER !!! I just got mine finally, but well worth the wait!!! I’m going to need every color please& THANK YOU 😊

I ordered merch on 5/18/25. I never got a receipt. Emailed them for updated info. They sent me an order number that doesn't exist in their "system" and what I thought was a bogus tracking number, since they told me they ship from the US and the tracking number was from overseas, likely China. 6/6/25 I filed a dispute with my CC company. Update: in an email string 12 emails long with multiple emails on my part trying to get information on my order, RG sent me an order number that when entered into their system, resulted in a “no such order” message from their website and tracking number that showed no progress. A few hours after I posted a negative review on FB, Trust Pilot, and filed a complaint with the BBB I received a full refund, and an email full of excuses. It was the only email that actually attempted to explain why my order had not arrived. I bet they wish this was a fake review! UPDATE: After leaving a negative review and a complaint with the BBB, I got a full refund and an email from Rose Garnet. In an email, they explained that their US warehouse had run out of the item I ordered, and as a result, it was being shipped from the overseas manufacturer. Had they communicated this to me in any of the previous 12 emails, and had they sent me a real order number and not one that showed "Could Not Find Order" on their website, I would have been ok to wait. Their customer service communication is terrible. Then, 24 hrs ago, the item arrived. Now what? I sent Rose Garnet an email a few days ago asking them how to return the unpaid item to them, should it arrive. No response. Sigh. . .

The Keyla sport bra cups are very comfortable and fit me true to size. However the small rounded band under the underwire cups does NOT feel comfortable. It tends rolls under and rubs no matter how tight or loose I adjust the band. I would like to see this same bra manufactured with a thicker, wider stretchy band. I would also appreciate a wider back band with 4-5 hook closures. Shipping takes longer than any other company I typically order from. But I did order a wrong size by mistake originally and the return process was very easy at no cost to me to return and exchange the item.

This company sells other manufacturer bras at a much higher price. The bras are not manufactured by them!

I originally purchased the sport bra Keyla and I love it. So comfortable and very well made. I then purchased the minimized bra Soleil but the sizing is not the same due to the very stretch of the band. On the Keyla I use the largest hooks and on the Soleil I have to use the tightest hook closure. Could be problematic over time. However so far seems nice but I wouldnt call it a minimizer.

These people absolutely SUCK!! The bra is not worth the time, energy, and frustration you have to go through to follow up and see any progress. I ordered over a week and STILL no confirmation but they did not hesitate to charge my card. I hate this company and will never order from them again!

It took forever to get my bra. They kept sending me coupons and I would reply please just give me the one I ordered. I finally got it, over a month later, and its a pretty nice bra but absolutely not worth the time and energy it took. never again!

It's a crying shame that this company is so incompetent with delivery. These are wonderful bras...when and if you get them. Order was placed last month and my tracking shows they made it to LA five days ago. It ends there. With all the political "stuff" going on right now, I doubt that things will get better. Customer service is completely lacking. Heartbreaking.