rosegarnet.comReviews of rosegarnet.com

Response from rosegarnet.comJul 29, 2026

Hi Linda, We're very sorry to hear about your experience and understand how frustrating it can be when you're waiting for a response. After reviewing your order, we can see that your exchange was already submitted and in process, just before this review was posted. We also noticed your first message was sent on Monday, but unfortunately our customer care team hadn't yet had the full 24–48 business hours to respond before this review was left as they caught up on customer care requests over the weekend. We're glad your exchange is now underway, and our team is committed to making sure you receive the correct size as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Rose Garnet Management

Response from rosegarnet.comJun 22, 2026

Hi there, We’re very sorry to hear about the frustration you experienced with your return and exchange. That’s not the experience we want for our customers. At this time, we don’t see any information in your review to locate your order. I’ve requested that you send us your order details so we can address this directly. For context, we do charge a small 10% restocking fee on returns, but we often waive this fee depending on the reason for the return. Once we have your order information, we can review your case and ensure you’re taken care of. Please email us at [email protected] so our team can follow up personally and make this right. We appreciate your patience and the opportunity to improve your experience. — Rose Garnet Management UPDATE 6/24: Hi again, Thank you for updating your review. We’re glad our customer care team was able to personally assist you and offer a full refund with no fees. We completely understand how frustrating the process was initially, and we appreciate your patience while we made it right. We hope you were able to donate the bra, ensuring it doesn’t go to waste. Your feedback helps us improve our service and make the return and exchange process smoother for everyone. Sincerely, Rose Garnet Management

Response from rosegarnet.comMay 8, 2026

Hi Penny We’re very sorry to hear that the Keyla Bra didn’t perform as expected and understand how frustrating this must have been. Your comfort and satisfaction are extremely important to us. Even though the 45-day window has passed, we’d still love to help. Our customer care team can offer you a full refund if the bra did not function correctly. I have requested more information to properly look up your order but please reach out to us at [email protected] so we can get this resolved for you promptly. We truly appreciate your feedback and the opportunity to make this right. — The Rose Garnet Team

Response from rosegarnet.comMar 29, 2026

We’re very sorry to hear about your experience and understand why this was frustrating — that’s never how we want a customer to feel. Regarding your return, we would be happy to waive the restocking fee for you if you contact our support team at [email protected] . While return shipping is sometimes required for refunds, our team can guide you through the process to make it as simple and fair as possible. We appreciate your feedback about the cup material and fit. Please reach out to support, we’d love the opportunity to make this right for you. Rose Garnet Management

Response from rosegarnet.comMar 10, 2026

We’re truly sorry for the confusion and frustration this caused if you ordered Keyla and received Skyrokan bras instead. To clarify: we do have the Rose Garnet Keyla bras manufactured as part of our core collection, and we also carry other sports bra styles/brands as well. However, if the wrong items were packed and sent, we absolutely want to make that right immediately. Our customer care team has already offered you a full refund and a prepaid return label, and we stand behind that. Please reply to the most recent email from customer care (or contact [email protected] ) and we will send the label right away so you can return everything at no cost to you. Sincerely, Rose Garnet Management

Response from rosegarnet.comFeb 17, 2026

Hi Cynthia, We’re very sorry to hear about your experience, especially regarding the condition of one of the bras you received. That is absolutely not the standard we hold ourselves to, and we would never intentionally send a worn or used item. If something arrived with an odor or appeared previously handled, we would want to investigate that immediately. Regarding the refund fee, we recently introduced a small processing/restocking fee due to a high volume of return abuse, but we never want that to negatively impact customers who received an item that wasn’t right. If you’re willing, please reach out to us at [email protected] — we’d truly like the opportunity to review this and make it right for you. Thank you for your honest feedback. It helps us continue improving both our products and processes. — The Rose Garnet Team

Response from rosegarnet.comFeb 16, 2026

Hi, We’re very sorry to hear about your experience! That’s not the impression we ever want to leave. We do offer easy returns and free exchanges within 30 days of receiving your item, and we’re sorry if that wasn’t communicated clearly during your return process. In some cases, customers may cover return shipping if requesting a refund, but exchanges are always free, and our team is always happy to help walk through options so there are no surprises. Depending on the reason of the return, we often make exceptions to our policy and will send a pre-paid label for returns as well. If you’re open to it, please reach out to us at [email protected] — we’d truly love the chance to review your situation and make this right for you. Thank you for your feedback and for giving us the opportunity to improve. — The Rose Garnet Team

Response from rosegarnet.comFeb 10, 2026

Hi Cindy, We’re very sorry to hear about your experience and understand why this felt frustrating... that’s never how we want anyone to feel after shopping with us. Regarding the return process, the photo step is there to help us verify condition and reduce fraud, but it is not meant to require photos of you wearing the item. A simple photo of the product itself is always fine. We’re sorry if that wasn’t clear. We also want to clarify that the bra straps are fully adjustable, but we understand that adjustability doesn’t always guarantee the level of lift or fit every customer is looking for, and we’re sorry it didn’t work as expected for you. We would be happy to waive the restocking fee for you. We recently implemented that fee because, unfortunately, we were seeing a high level of return abuse, but we never want it to negatively impact customers who are simply trying to return an item that didn’t work for them. If you haven't already, please reach out to us at [email protected], and our team will take care of this for you. We truly appreciate your feedback and the chance to make this right. — The Rose Garnet Team