rosegarnet.comReviews of rosegarnet.com

Response from rosegarnet.comJul 29, 2026

Hi Linda, We're very sorry to hear about your experience and understand how frustrating it can be when you're waiting for a response. After reviewing your order, we can see that your exchange was already submitted and in process, just before this review was posted. We also noticed your first message was sent on Monday, but unfortunately our customer care team hadn't yet had the full 24–48 business hours to respond before this review was left as they caught up on customer care requests over the weekend. We're glad your exchange is now underway, and our team is committed to making sure you receive the correct size as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Rose Garnet Management

Response from rosegarnet.comJun 24, 2026

Hi Sherrin, Thank you so much for sharing this! We’re thrilled that our team could help you find the perfect size and that you were able to donate the original bra to someone in need. What a wonderful way to pay it forward! Your kind words mean the world to us, and we’re so glad you had such a positive experience. Thank you for recommending Rose Garnet and for being part of our community! — Rose Garnet Management

Response from rosegarnet.comJun 22, 2026

Hi there, We’re very sorry to hear about the frustration you experienced with your return and exchange. That’s not the experience we want for our customers. At this time, we don’t see any information in your review to locate your order. I’ve requested that you send us your order details so we can address this directly. For context, we do charge a small 10% restocking fee on returns, but we often waive this fee depending on the reason for the return. Once we have your order information, we can review your case and ensure you’re taken care of. Please email us at [email protected] so our team can follow up personally and make this right. We appreciate your patience and the opportunity to improve your experience. — Rose Garnet Management UPDATE 6/24: Hi again, Thank you for updating your review. We’re glad our customer care team was able to personally assist you and offer a full refund with no fees. We completely understand how frustrating the process was initially, and we appreciate your patience while we made it right. We hope you were able to donate the bra, ensuring it doesn’t go to waste. Your feedback helps us improve our service and make the return and exchange process smoother for everyone. Sincerely, Rose Garnet Management

Response from rosegarnet.comMay 19, 2026

We’re so sorry for the frustration you’ve experienced trying to reach us — that’s not the experience we want for any of our customers. I’ve requested a bit more information from you via Trustpilot so we can locate your order and forward the details to our customer care team. In the meantime, you can also start your exchange for a bigger size here: https://rosegarnet.com/a/service. If for some reason your emails aren’t reaching [email protected], you can text us or leave a voicemail at 844-669-0064. Our team will personally guide you through the process to make it as simple and fast as possible. Thank you for your patience, and we truly appreciate the chance to make this right for you. Rose Garnet Management UPDATE: I had initially requested more information via Trustpilot so we could look up your order and forward it to our customer care team. I can now confirm that our team has already assisted you — you had already started an exchange. Your email came in yesterday but less then 24 hours had passed, so our team hadn’t had the chance to respond yet. We’re glad this is now being resolved and appreciate your patience as we ensure you get the correct size and support.

Response from rosegarnet.comMay 8, 2026

Hi Penny We’re very sorry to hear that the Keyla Bra didn’t perform as expected and understand how frustrating this must have been. Your comfort and satisfaction are extremely important to us. Even though the 45-day window has passed, we’d still love to help. Our customer care team can offer you a full refund if the bra did not function correctly. I have requested more information to properly look up your order but please reach out to us at [email protected] so we can get this resolved for you promptly. We truly appreciate your feedback and the opportunity to make this right. — The Rose Garnet Team