Rogue FitnessReviews of roguefitness.com

I received TERRIBLE canned answers on order fulfillment without the rep even asking for my order number or what item I was inquiring about. Was this guy just filling a position? Because he didn't even really seem like he wanted to be there. He told me all of the things he couldn't do and offered no alternative solutions other than "I can cancel your order and you can place the order when we are able to take manual orders again." and "You can cancel your order and order something else." GEE THANKS!!!!!! Order lead times stated in their product description are not accurate. When contacting customer service, they will tell you how "Once the order is fully allocated those will ship shortly after." in other words the item will update when the item updates and I guess that's just what you are supposed to accept. The live chat feature gave me a rep that would consistently take longer than 5 minutes to reply to a question. There was no "Let me check" or "Hold on a moment", just nothing. I have spent THOUSANDS OF DOLLARS with them and apparently to them I'm not worth a an order update when they don't meet their own self-imposed shipping window. I will update this post when the equipment ships and we will see how far off they missed the mark. If you have any reasonable expectation of acceptable customer service or delivery times, look elsewhere. I am done with Rogue Fitness.

Brand new echo bike and its rusty straight out of the box and no way of speaking to anyone about this...help!

As a consumer, I give Rogue Fitness a zero. I ordered an item on 7/30 as a gift. I selected this vendor online because they promised 5-7 day shipping from item "selected" on their end. My item was selected right away. On Aug 13, with no change in status I made alternate gift arrangements and called and emailed Rogue to cancel my order since they were outside their service level agreement. An order that includes $58.30 in shipping cost. While on the phone the order "magically" changed from selected to shipped; therefore supposedly disqualifying the ability to cancel the order. Obviously, there is no coincidence in that timing. At that point, they refused the cancel and said that it could be returned (minus return shipping) as well. Bad company with UNETHICAL BUSINESS PRACTICES.

UPDATE Keeping the original review below which accurately described my frustration at the problems I had using a credit card... but, Rogue did go above and beyond to rectify this and I got a refund for the various egregious PayPal charges involved. Not the smoothest of experiences, perhaps a one-off, but thumbs up for sorting matters out. Now four star, not one. -------------------------------------------------------- What a joke. Tried ordering equipment online from Rogue EU (less than EUR400), they refused to take credit card payment and insisted on wire transfer or PayPal. They also refused to allow me to use a different card. I checked with the card company, and they confirmed payment was fully authorised and awaiting Rogue to simply take the money. I have never had an internet card payment refused in 25 years, until now, and have never been asked to wire money, until now. And no, I'm not going to set up a PayPal account and incur their nasty feeds just for Rogue's benefit.

They don’t allow negative product reviews on their website. They “moderated” my legitimate negative product review - meaning they just didn’t allow it to be posted on the website. Never gave me a reason. All their products have tons of glowing positive reviews, and no negative reviews. Now I know why. How can you trust a company that would have such underhanded practices?

I bought a very large quantity (over 50k) of équipment for my gym. Extremly bad service. Avoid that company at all cost.

Despite the fact that I have an up to date account with Rogue that has my current Ohio address...and have placed multiple orders over the past two months which were delivered to the correct address, they shipped my last order to an address in California. I emailed them about the error BEFORE UPS picked up the shipment, and managed to get them on the phone (after a 54 minute hold!) within 60 minutes of UPS picking up the boxes from their warehouse...and rather than just picking up the phone and calling UPS to correct the error, they told me it was out of their hands at first, then told me I should just call UPS myself, THEN that they could do it but would charge me. Absurd. Yes, their gear is OK, but not better or better priced than other alternatives from companies that understand the meaning of customer service. Avoid them...its not worth the hassle.

Refuse to provide ETAs on when orders are shipping. Shipping incomplete orders regularly with 0 explanation, giving automated replies to shut people up when they ask questions related to their order, while regularly giving actual information on inventory status is in a nutshell how I would describe rogue fitness.