ROENReviews of roen.nyc

After being dissatisfied with the custom options and pricing of popular jewelry retailers, we found ROEN through a close friend. They were exactly what we were searching for. The team at ROEN was knowledgeable, detailed-oriented, and took our many points of feedback in stride to create the perfect engagement ring. Despite the custom nature of our ring and their very hands-on approach, their pricing was extremely fair and stayed well within our budget. SO happy with our experience - thank you!

We worked with Sherry and James to create a custom engagement ring and it came out perfectly. They were so kind and helpful every step of the way, and it was amazing to see the ideas translated so well into sketches, renderings, and of course the final product. Our ROEN piece was overall a better product, experience and price compared with some of the more well-known jewelers we had shopped around.

Roen was fantastic to work with! They were very helpful in the design process, keen eye for details and really friendly! Ultimately they produced a stunning ring with beautiful craftmanship.

Very lucky I found ROEN! Spent a couple months doing research for our engagement ring, so it felt a bit overwhelming with all the options out there. Ultimately chose ROEN for the price and service and they over delivered on both :)

The best around! Seamless process!

Their gaia hoop earrings appear to have serious quality issues. I ordered a pair that arrived with bent and uneven clasps. Hoping that it was just a one-off issue, I requested to exchange them for another pair. It took a month, and multiple follow-ups, to get Roen to send the replacement pair. They arrived today, and the clasp is partially detached from the hoop, exposing the hollow inside. I'm shocked by both the manufacturing defects and that Roen clearly does not quality check their items. Even more baffling, their customer service response suggests that Roen sees no issue with sending customers $300 earrings that are not fully welded together. The designs are beautiful but if these are Roen's quality standards, I would avoid at all costs.

I ordered a pair of 18K gold hoop earrings for my daughter on Black Friday for Christmas. They arrived on time, beautifully packaged, and with supreme quality. She was very pleased. The online ordering process was very user-friendly, and I am very satisfied!

I had purchased the Astrid tennis bracelet to start off and was OBSESSED with how the roen team handled everything. There was a little issue with the clamp, but after messaging sherry they had me send it back to get it fixed and the bracelet is PERFECT. I was so happy with the craftsmanship and the customer service provided with my concern I went on to buy the Astrid earrings, LOVED it as well and ended up buying some more for my family members. Everytime I raised a concern with the team members, they were so kind and so helpful and they got it handled quickly. Needless to say I will be a long time customer and will GLADLY encourage others to shop here as well.