ROENReviews of roen.nyc

We got my engagement ring from Roen, and we recently returned to purchase a wedding band. When we bought the engagement ring, we were given a $300 gift card and explicitly told it could be used toward a future wedding band purchase. We have an email from Roen stating: “Confirming we will honor the $300 gift card off of a future purchase :)” At the showroom, we were quoted $2100 for a plain 4mm platinum band. Later over email, Roen asked if we were ready to move forward so they could prepare the invoice. We said yes and asked them to apply the $300 gift card. Only then were we told the gift card could not be used because the $2100 quote was supposedly already a “thanks for your loyalty and support” discount. We were then told the band’s “real” price was $3680, and that applying the gift card would bring it down to $3380 instead. For context, we had just tried on comparable plain 4mm platinum bands from Cartier and Graff priced around $2200–2550. Claiming the actual price of this band is $3680 — substantially more expensive than major luxury houses — is simply not credible. The issue here is the lack of transparency. We were clearly told the gift card could be applied toward a wedding band purchase, were never informed of any exclusions, and only learned this after agreeing to move forward with the order. It felt misleading and left a very bad impression.

Second bracelet purchased was not same design as the first and the website picture had not been updated so was disappointed. The old clasp was a differentiator and now that’s gone. Team did offer refund/exchange and were quick to respond which I appreciated.