ROENReviews of roen.nyc

I've been with my significant other since high school—we just celebrated our nine-year anniversary earlier this month! Over the past year or so, I started sharing ring inspirations with him. I came across ROEN on TikTok after seeing the "secretly maximalist" post and instantly fell in love. It had been hard for me to find a ring that felt both unique and timeless, but that post changed everything. Thankfully, my best friend sent it to my (now) fiancé, and I ended up with the most beautiful ring I’ve ever seen (I might be biased, but it’s true!). Hearing about my fiancé's amazing experience working with Sherry to create the ring made it even more special. Thank you for crafting something more beautiful than I could have imagined.

Sherry rescued our engagement ring! We had met her initially when we did our initial round of shopping, but chose to go with another jeweler, not fully understanding why this other jeweler was offering a much lower cost. We found out the hard way! Slow turnaround between feedback, not being mindful of timelines, and designers who couldn't articulate the tradeoffs in the custom design that we were working on. They also ultimately produced a very poor quality ring that had production defects, was dull, and did not fit properly. I only share that to articulate the many ways in which Roen was an outstanding, opposite experience. Extremely fast responses - we were able to meet her the next day when we decided we didn't want to continue with the other jeweler. Sherry was able to clearly articulate why my envisioned design had downsides on comfort and fit, and shared her much more professional observations to validate what I intuited was very bad quality of the first ring. Together we were able to land on a modified version of the Laguna ring that had all the unique features I cared about and also fits comfortably. Roen was flexible with us dropping off the diamond between a hectic travel schedule (even being flexible about letting us hand it off at a more convenient location than their office) and was gracious with offering to defer the payment till we got the refund back from the previous jeweler. Sherry also did not once shame me for my obvious mistakes even though I deserved it! She's truly a professional when it comes to service. The final ring is absolutely gorgeous and we are so happy with it. On the surface, Roen is more expensive than the other more well known jewelers in NY, but we learned intimately what drives that price difference and feel that it was extremely worth it. I wish I could go back and just have gone directly with Roen to start - it would have made the engagement preparation process much more fun!

My fiancé and I worked with Sherry and James to create a custom engagement ring, and we couldn't be happier with how it turned out! I had a very specific design in mind, and the quality and craftsmanship exceeded my expectations. We'll definitely be working with them again in the future!

Great customer service and beautiful jewelry!

Purchase wasn’t shipped even after 2 weeks. They shipped it after I emailed customer service.

She LOVED IT! To infinity and beyond

It was the best experience to shop at ROEN. The customer service is personal, honest and fast and the quality of the pieces I own are stunning.

Had a bespoke engagement ring made here and couldn't recommend them more! James and Sherry were both great at communicating everything about the process and answering questions we had. Both are extremely knowledgeable and obviously passionate about the work they do! I really appreciated that they showed us unique diamond cuts they offer so we could find the perfect piece that we maybe didn't even know existed. The process was great (including a recent resize request that they handled promptly), and most importantly my fiancé loves her engagement ring!