ROENReviews of roen.nyc

Response from ROENMar 16, 2025

Hi Fanny, We’re truly sorry for the delay with your order. Unfortunately, there was an unexpected issue with UPS missing the scheduled pickups for our entire fulfillment building, which caused your shipment to go out later than planned. As soon as we noticed the issue, we rectified it immediately, and your order was shipped after a week — only a few days beyond our normal processing time of 3-5 business days. While the delay wasn’t extensive, we completely understand that it was still inconvenient, and we’re truly sorry for the experience. To make things right, we would like to note that we offered both a refund and sent you a gift card as a gesture of apology. We’re glad to see that you’ve chosen to keep your purchase — we hope you’re enjoying it. If there’s anything else we can do, please don’t hesitate to reach out. Warmly, Sherry