rockbrosbike.usReviews of rockbrosbike.us

Ordered trifold bike in Nov 2025. They said the color i picked isn't available so I chose another color and they confirmed change. On 60 day mark in Jan 2026 I emailed for status as order was not fullfilled 4 times. I never got response. Thier site shows bike as sold out but seems like they are selling them on ebay. So not sure why they can't ship me my order or respond to emails on status.

Shipping and receiving products was mildly confusing. However, the products and bang for the buck was worth it. If items state shipped or delivered just bare with them. They're on the way!

I ordered an expensive Rockbros helmet for my son for Christmas. It turns out it was just a little too small, so we went to exchange it for the next size up. Rockbros did not offer to send a shipping label or provide any other way to exchange the original helmet, and the cost to return it is $80 from UPS (including box) and $68 from FedEx (including box). This is basically the same amount as the item so now there is no point in retuning the original, and Rockbros is not responding to my questions about it. And, you cannot actually speak with someone - it’s email only. Ugh city.

The parts used in the bike are with poor quality and not able to return.

I ordered a seat and seat bag for $63.98. They said the return policy was 30 days. I returned both items in one package way within 30 days.They refunded me $26.99 for the Bike seat bag but no refund for $36.99 for the seat. They said the warehouse may have missed recording my returned seat. 10/24/2025. I have emailed them every day and dead silence on their end. Not happy with RockBros. I will continue to email them for a thousand days until I get a response…Until I hear from RockBros, I will never use them again….Well I am revising my review. RockBros finally came through with my $36.99! after a long and tedious experience. .

I ordered some gloves and never got them. It showed on the shop app that it was delivered, but it never came to my house. This took about 6 weeks from the time of my order placement. They don't tell you it's coming from China, and put US after their name, to fool you. In the end I was able to get a refund and they told me they had some other orders being shipped to wrong addresses. My biggest issue is that it took 6 weeks to be sent out. Who needs that?

i love riding my bike Rockbros bags are so useful i use it a lot its quality is good

Rockbros sell photo chromic cycling glasses that include myopic frame insert. This allows prescription bifocals to be added, at a cost that well exceeds the glasses package. The myopic frame is not fit for purpose and breaks easily, making the whole package unusable. I have asked that they include several pairs of myopic frames, five, in each package. As they break you could attempt to fit the bifocal lenses into the next pair, anon, hopefully enabling them to last for the 2 year warranty duration. My myopic frames broke after a few months. I have been chasing Rockbros to provide this solution. No response yet. So I would advise you do not purchase their glasses until resolved. I will report back with an update, if any, shortly.