rockbrosbike.usAt ROCKBROS, we are dedicated to providing tailored solutions for cyclists of all types. Our mission is to offer stylish, high-quality, and comfortable cycling equipment designed to enhance the cycling experience. our extensive range covers everything cyclists need.
rockbrosbike.us (rockbrosbike.us) has 65 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Bob G.
Purchased a light ((RHL600). Got caught in torrential downpour for close to an hour. Didnt realize until home that the light stopped working. There was moisture visible inside the lens. RB sent me a new one promptly. Not sure if light is supposed to be waterproof; I generally dont intentionally ride in rain. So, maybe 2-3 stars for the light, 5-stars for the service.
Libby M.
I ordered a bike rear view mirror on June 16th and now it is July 1st and it has not been delivered. It was delivered to Illinois somewhere on june 27th and from there to the next place. It is now July 12th and I finally got my replacement order. The first package USPS lost the package. Thank you for resending! I am very happy with the mirror. It is well made and very sturdy. Will order from them in future.
Response from rockbrosbike.usJul 2, 2026
We'd like to clarify the facts regarding this order. Your item was shipped and is actively moving through the USPS network — both a tracking number and USPS reference number were sent to you via email for verification. The longer-than-expected delivery is due to a temporary stock situation that required international routing. We have been in direct contact with you and are working to ensure your order reaches you promptly.
Jim
I purchased the BT sunglasses. They worked fine for about a month but suddenly would not charge properly or turn on. I suspect part of the problem is the very small on/off button. I contacted customer support and they asked me to send them a short video of the problem. I did so and they shipped a new pair to me within days. No issues with the customer service. That said, I would suggest a modification to the on/off button to make it a little more robust.
Response from rockbrosbike.usJun 4, 2026
Thanks for your review — we really appreciate it. Glad to hear our customer service team was able to help quickly. And thank you for the honest feedback on the on/off button; we’ve shared it with our product team for future improvements. Ride on!
Danilo P.
I initially left a review because I had sent four emails regarding a defective pair of Bluetooth sunglasses and had not received any response, which was very frustrating. However, after posting the review, customer service reached out and worked to resolve the issue. They handled the situation professionally and issued a full refund. I appreciate them taking the time to correct the problem and making things right in the end.
