rockbrosbike.usReviews of rockbrosbike.us

I used the ROCKBROS suction cup roof rack, and the “reinforced” quick-release appears to have failed while driving. The bike fell over on the roof and moved around, which caused the dents and scratches on my car. I noticed the failure in time and managed to stop, which prevented an accident. However, there was a motorcycle behind me, and if I hadn’t realized what happened, it could have caused a serious crash. I was moments away from becoming the one responsible for a traffic accident. I followed the installation instructions (cleaned the surface and checked the suction), and this occurred under normal driving conditions(40 km/h) The manufacturer offered a refund for the product, but did not cover the damage to my vehicle. Based on my experience, I recommend choosing SeaSucker. I am posting this review to help protect cyclists like me.

I ordered a POC Tectal Mips race helmet. It was delivered without it's original box nor helmetbag, just a plastic bag. The helmet itself was dirty and to me it it look s like it has been worn already.

Purchased a SAFETY helmet and the clip to keep the safety helmet on your head came off within a few days. Contacted the company and they interacted for a month, and then nothing. No refund, no replacement, no more communications. Hope you get sued for supplying faulty safety helmets that don't keep you safe.

I purchased a teen bike for my daughter and spent over $500. The product never arrived. I e-mailed three times over a couple of weeks with no response. I tried to find a phone number, but there were none online that worked. They were all disconnected or constantly busy. Very bad customer service! Would not recommend.

I initially left a review because I had sent four emails regarding a defective pair of Bluetooth sunglasses and had not received any response, which was very frustrating. However, after posting the review, customer service reached out and worked to resolve the issue. They handled the situation professionally and issued a full refund. I appreciate them taking the time to correct the problem and making things right in the end.

Bike seat bag that was ordered is complete junk, The mud flap that was included is deformed and cracked. The seat bag will not lock into holder that attaches to seat. First email took 4 days to return and second email goes unanswered. Will have to file with PayPal for refund. Lesson learned about this place. Follow up: Finally got a full refund without returning products.

Von der Bestellung angefangen, hin zur sehr schnellen Lieferung und letztendlich zu dem eigentlichen Produkt: alles top! Ohne diese Mützen sieht man mich aktuell nimmer, egal ob In- oder Outdoor! Dewegen für mich ganz klar 5 Sternchen!

Seconding review for ordering bike late November 2025. However, unlike other poster I did not even received a courtesy - product out of stock email. According to tracking order on hold - unfilled. But I never even received an email the order is on hold. Have reached out 5 Times with no response. Is the company a scam? And have confirmed payment of product went through. Update: ROCKBROS customer service finally got back to me after online reviews and multiple follow-up attempts. The bike is on back order due to factory availability.