rockbrosbike.usReviews of rockbrosbike.us

Response from rockbrosbike.usJun 4, 2026

Thank you for your review and for your kind words about our helmet — we really appreciate that. We take all feedback seriously, whether positive or critical. Your experience helps us identify areas where we can do better, and we‘re committed to making improvements across the board. If you ever need anything from us, don’t hesitate to reach out. We‘d love the chance to serve you again.

Response from rockbrosbike.usJun 4, 2026

Thank you for your kind words. We always try to be upfront when things don't go as planned, and we're thrilled that the extra gift and communication made a difference for you. Ride safe and enjoy the saddle!

Response from rockbrosbike.usJun 4, 2026

Thanks for your review — we really appreciate it. Glad to hear our customer service team was able to help quickly. And thank you for the honest feedback on the on/off button; we’ve shared it with our product team for future improvements. Ride on!

Response from rockbrosbike.usJun 3, 2026

Dear Customer, Thank you for taking the time to update your review and for sharing your experience so objectively and fairly. We're truly sorry for the delays, and the missing item in your order. We understand how frustrating that experience was, especially when you were looking forward to receiving both helmets. We appreciate your recognition of our efforts to make things right. At the same time, we fully acknowledge where we fell short. Your feedback highlights areas where we need to improve, particularly in shipment accuracy, communication, and response times. We're actively working to improve our processes to help prevent situations like this in the future. Thank you again for your patience, understanding, and honest feedback. We hope we'll have the opportunity to serve you better next time. Best regards, ROCKBROS

Response from rockbrosbike.usMay 18, 2026

Thank you for your feedback, and I'm sorry to hear about your experience. We take customer concerns seriously and want to help. To assist you as quickly as possible, could you please provide your order number? If your order starts with LKUS** or RKUS** (our official website), please email us at [email protected] — that team handles website orders directly. If you purchased from another platform (Amazon, eBay, AliExpress, etc.), please contact that platform's customer support. We don't have access to orders placed outside our website. Once we know where your order came from, we'll make sure you get to the right place for help. Thank you for your understanding.

Response from rockbrosbike.usMay 15, 2026

Hello, Thank you for your feedback, and I'm very sorry to hear about your experience. We take customer service seriously, and I understand how frustrating it is to not get a response. To help you as quickly as possible, could you please check your order number? If your order number starts with LKUS****, RKUS****, please email [email protected] directly — that team handles our official website orders. If you purchased from another platform (Amazon, eBay, AliExpress, etc.), please contact that platform's customer support directly. We do not have access to orders placed outside our official website, and they are handled by their own teams. Thank you for your understanding — I want to make sure you get to the right place for help.