rockbrosbike.usReviews of rockbrosbike.us

Customer service was amazing.

Ordered the Rockbro gravis and it was a good experience. Great bike it will tackled any terrain . Very nice components and rides great . Highly recommend.

I ordered a couple pairs of anodized purple pedals. The price is great for whet I was looking for, quality Ali great. The customer service is top notch, they are quick to respond to emails and assist. Thanks! Justin

Received a broken item and immediately notified customer service. No one had contacted me but then I was contacted and I believe they will make good on the product. I buy a lot of Rock Bros items and they are a best value company.

I used a rockbros mini pump for 2 years and it stopped working one day, showing an E1 error code. Reached out to service and they responded quickly with some additional things to try but didn't work. They sent me a new pump that arrived a few days later.

Purchased a light ((RHL600). Got caught in torrential downpour for close to an hour. Didnt realize until home that the light stopped working. There was moisture visible inside the lens. RB sent me a new one promptly. Not sure if light is supposed to be waterproof; I generally dont intentionally ride in rain. So, maybe 2-3 stars for the light, 5-stars for the service.

I bought the full face detachable helmet for my 8 year old to ride on an e-scooter. The fit is great, super customizable, and he loves the color choice. I'm really happy to see him have face coverage in addition to protection for his melon. Very happy with the product.

I ordered 4 locks from Rockbros. The package was preparaed for shipment on 6/25/2026. The package arrived in my City on 7/3/2026. In between 7/3/2026 and 7/10/2026 (no movement). Reached out to Rockbros and USPS regarding the package. On 7/10/2026, the package was located and pick up by my employer's mail room. Upon delivery to my office on 7/10/2026 and picked up by me on 7/11/2026; the package was marked by USPS as not being sealed upon arrival and no items inside. My employer's mailroom placed a damage sticker on package. I received the envelope on 7/11/2026, to find no items inside. The package only weighed 7 to 9 ounces. There is no way the locks I ordered could have ever been inside if the package at max only weighed 9 ounces. As this order was over $200, I am very disappointed.