john “Big J.
My delivery was delayed for 4 days
My delivery was delayed for 4 days. When I received it all of the ice packs were totally melted into liquid. The temperature of the box was 60 degrees inside. The first response I received ,after I notified them of my delivery , was to not use the medication and that they would review the problem. Now I have been getting emails saying “your medication has been delivered “ and I have not had any further information as to whether I should use it or not. Very frustrating and poor customer service
Response from RoSep 25, 2026
Hi John! I'm so sorry to hear about your experience. I wasn't able to locate your account. I'm going to send you an email to request more information so that we can better assist you with this.



