RoReviews of ro.co

I have multiple months of issues with this service and app, the app was actually frozen, unable to submit my medical updates since November & previously since September. Prior to November my script was never actually sent to the pharmacy and when it was the pharmacy never communicated they had it and the app never updated my script had been sent. This is problematic because no one will call you back even if you request to speak to someone. The "Care Team" if you want to call it that, was a rotating AI generated response unit, never addressing not only medical concerns but also real time practical issues with getting care responses. 12.1 was the last time I heard from anyone and it was a total brush off. Meanwhile I had been unable to get treatment for legitimate reasons of being on ozempic, ie prediabetic and other health markers. Not just for weight loss. The prescription was never sent or updated on the app for multiple months. I was given the run around and no one ever got back to me with any meaningful response. I am asking for a full refund of services in addition to the $159.00 for complete garbage app, negligence and lack of care. Ive spent $931.56 payments taken by RO company with only modest care 1 doctor visit, 3 refills which I paid full price at pharmacy 1,200 every 5 weeks for Ozempic and being charged every month "for a team" there was absolutely no team just AI generated canned responses with modertate human intervention completely dropping the ball. Do the math, this company made 1,000.00 of me for spending less than 45 minutes of 10 months actually providing a service. I would not use this app ever again unless it was to grow some eyelashes or something relatively unimportant. 12.1 was my last interaction with the app asking for my patience after 120 days of me reaching out to tell them I am not getting care, then get this they auto charged my card one last time for $159.00 for a refill of Latisse that I never asked for. I contacted them within 20 minutes of this happening and they sent an AI response telling me they don't issue refunds and it has already shipped.

Didn't recieve any.

I'm really thrilled with Ro. The user experience of the website, stepping through the process, the way they do notifications, Q&A, messages, everything is done like...exactly right. No nag windows, irrelevant popups that masturbate in your face, or impossible test questions that are worded poorly, etc. Everything you see is relevant and intuitive. The at-home Kit is fantastic and stupid-proof. Super cool. Shipping is also a breeze. Every aspect of my experience so far has been perfect. I don't mean to swoon, but I am really impressed. We currently live in a world where every digital experience seems intentionally hostile to users because its being managed by swarms of idiot MBAs that don't know a damn thing. Like, seriously, how often do you find yourself opening a website or app, knowing full well in your mind what you are going to do once it loads, and once it does load you are about to click/tap according to your plan but noooo....it interrupts you with a pop-up that you have to dismiss because it's treating you like a moron, or a first time user, or doing the worst of all - marketing to you when you're already there. Aren't you tired of that crap? It's the mindset of the people that create that kind of garbage that sticks out to me. Well...Ro isn't in that boat at all. Hopefully it stays that way. Heck, they don't even solicit you for a review until way later, unlike some companies I could mention like FirstKey Homes (screw that company).

Everyone is very aware of my concerns

They communicates a direct relationship with their customers and will keep them coming back because they know what to expect daptability, persistence and hard work they are three important attributes no matter what your endeavor

They claim to have Wegovy and Zepbound in stock. They do not and want you to take their “homemade” compounded drug. So they lied and then want to overcharge for a fake. Not cool, and overpriced-skip their weight loss. I do not know about their other services

The immediate response and their Doctors understanding are fantastic. I would greatly recommend this site!

Convenience and price