RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Becca M.
Ro has completely removed any phone support for its customers/patients. This is absurd for a telehealth company. If they can’t keep up with the customer service demand, they either need to improve their employment and hiring practices or they need to improve their product/services so that not as many people require support. Ridiculous that they would think email-only support is a valid approach for a company in the healthcare space…
Joe E.
They sent me a blood test for $174.00 then wanted to charge me a minimum of $450 more to get started… you have to choose 1 of 3 options… $450 - $1500 more… there is better telemedicine to choose from. I had numerous questions and seemed to get automated response texts (they had a human face in the text but never really answered a direct question). Never received a call…. Tried to do business with them for about three weeks and just cancelled and gave up. Would not do business with again. Never received any product whatsoever.
Response from RoMay 13, 2024
Hey there- I'm sorry to hear this was your experience with us. I'm reaching out to get more information from you so we can look into what happened here and see how we can improve.
Stephen T.
Very satisfied with the product. Changes were made promptly and delivered with haste.
Matt C.
Something went wrong in delivery and they took care of me quickly.
Thomas B.
If your trying to lose weight, diet and exercise. Keep hydrated. Don't take glp-1 drugs from those who need it. Type ll with multiple issues resulting from this disease. Neuropathy, diabetic retinopathy, kidney dysfunction to name a few. If you just want to lose weight, do it, don't rely on medication that others need.
Matt
Very quick and easy to get things going, they respond very quickly as well. I was approved for medication within a couple days of test.
fran C.
Zero stars. They will take your money and then hand the prescription over to "a pharmancy" which never gets filled. Customer Service ignores emails and just replies with automated info.
Response from RoApr 30, 2024
Hey there- I'm sorry to hear this was your experience with us. I'm reaching out to get more information from you to look into this to see how we can improve.
Kevin
The team was very responsive and accommodating to the account issue I had and resolved it quickly
