RoReviews of ro.co

The plan is easy. They explain everything.

Everything went wrong. I could not speak to a live person on the phone, only email. I never received my medication. I would never recommend anyone. Finally they don't do refund,

Ro.co has made the whole process incredibly convenient and smooth. The professional support is always there when you need it, which adds a lot of confidence and comfort. Having access to this kind of medication online has simplified everything, and the monthly payment is more than reasonable for the quality of service they provide. Honestly, it’s been a game changer

They kept charging after cancellation! Luckily after 3 months after it, I stopped the bleeding, but they won't answer the phone and only do email!!! I will not review their products, but, their ethical behavior is something you do not want to deal with

I had high hopes for Row Weight Loss, but unfortunately, my experience has been incredibly disappointing. One of the most concerning issues was with their prescription delivery process. Medications that are supposed to be refrigerated were delayed in transit, which is completely unacceptable when dealing with temperature-sensitive prescriptions. This isn’t just poor service — it’s a health and safety concern. Additionally, the medication dosing was inconsistent and ineffective. The first dose seemed promising and did help curb my hunger slightly, but the second dose felt like a placebo — no effect at all. I followed all instructions carefully and made no lifestyle changes that could explain such a dramatic difference in effectiveness. When I raised these issues and asked for a refund for medication that clearly didn’t work, I was flatly refused. This response made me seriously question whether Row is genuinely committed to helping people achieve their weight loss goals, or if they’re just focused on profits. There are many options out there for medical weight loss support, and sadly, based on my experience, I cannot recommend Row to anyone looking for a safe, effective, and supportive journey. The only thing they got right was the ease of cancellation.

I was so excited to sign up with Ro after finding out that they offered Zepbound directly from Manufacturer Eli-lilly! Approval process was fast and order was shipped so quickly.. OR SO I THOUGHT! I placed 3 orders with them, Zepbound 10mg, Oral Minoxidil, and Latisse. A few days into my order being shipped I got several notifications that my prescriptions were being sent back to them and they were sending me new ones. Not sure what happened there but I figured ok at least. they are on top of it. I didn't reach out until today when I checked and order said delivered! Which is impossible I am in south Florida UPS tracking said that my orders went from Orlando to Ohio and then to S.FL in less than an hour. No picture to verify, NOTHING. So I reached out to them to find out what was going on. They told me to wait 3 more days because sometimes "ups redelivers to the correct location". Even ups acknowledges that they weren't delivered. UPS verifies that deliveries were returned to sender. Ive been given the run around all day long from RO customer service they will not refund me, will not resend shipments etc. I just cancelled my account with them because of how poorly this is being handled now I'm convinced this is all a scam $800 later. Stay far far away. Yet again another scammer!

Started out great. Then they try to charge my credit card randomly to collect their $145 fee. I need to know exactly when this charge will occur as I am only paid once a week and do not have unlimited funds. Asked 3 times for a phone number to call customer service only to have those message wiped out once I’ve verified the questions were submitted. Maybe they have so much business they don’t care if they loose mine.

Pay first, find out after. Highly recomment to stay away, miscommunication is a day to day. Customer service and the level of attention effort they put in is definitely not worth $149 a month or 1800 a year.