Vivian
I was provided a prescription for a…tirzepatide medication/Zepbound
I was provided a prescription for a tirzepatide medication. Everything went very smoothly the first month. The order was delivered on time and with good communication. I lost weight very rapidly and the next shipment was about to ship increasing the dosage. I sent an inquiry asking if I should stay on the same low dosage because I was continuing to lose weight and received no response. Then the next day my membership and shipment was just cancelled without any explanation. I replied back to the email notifying me of the cancellation and I didn't get a response for 24 hours which just said it was recommended I contact my in-person physician. Luckily, I had decided to go off of the medication, but if I truly needed the refill, it would have been a detrimental situation.
Response from RoJun 20, 2025
Hi there! We're sorry to hear this was your experience and we completely understand how frustrating that was. We know how important it is to stay on track with your medication. We'd be happy to look into this further for you to see if there is anything we can do to help make this right. Sending you a request for more information!



