RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tammy C.
Although I haven’t used the GLP-1 yet (it’s arriving tomorrow) my experience thus far has been great. The whole process moved along very quickly. And everyone that I’ve dealt with has been extremely helpful, kind and informative. I felt like I was dealing with a group of people who knew what they were doing and that made me very comfortable. I would definitely recommend any of my family or friends to use this company. Thank you, Ro.
Jeanine S.
My experience was great. Everything was so simple a few couple steps. As soon as that’s all done they email you will let you know your prescriptions being prepared and then another email that it’s on its way. Everything is so fast. It’s absolutely amazing. I just received mine so this morning I started my first injection.
Araceli N.
Hi I been using latisse for a week and I can see the difference already! I strongly recommend to use it! I am super happy and more confident
Anonymous
I joined two weeks ago. I was told they would do a PA for Zepbound. I had no meeting with an HCP, no blood work done, and no consult regarding instructions/expectations or side effects. Today, I received a message my rx was sent to my pharmacy. The pharmacy so told me I need a PA. My Ro app says they cancelled my PA, no reason provided. The rx was $1087 with good rx, and the manufacturer coupon did not work. This is BAD business and healthcare. Also, I would like to add- I sent questions to customer service and the HCP for all of this. No response was given, so I am cancelling.
Response from RoJul 17, 2025
Hey there! Thank you for reaching out about this and we sincerely apologize for the frustration. We completely understand how this experience could make you feel that way. It's important for us to ensure our patients feel supported. We're sending you a request for more information!
Predrag M.
Great product with great results. Easy process to get it and even easier to use it.
Lorena P.
My medication is delivered right away. Now my daughter is also planning to take the medication because I’m taking it. She is excited.
diana B.
This is one of the trusted compounding pharmacy companies, and I like that you can text and message your Dr. or prescribed for issues or questions. The start out coupons make it affordable
Scott K.
Unfortunately I became a customer of this company and had an issue and questions. Its hard to believe but they have a completely impenetrable wall up preventing customers from ever speaking with a real person. I even tried to call in on their "Insurance company" professional line and they only offer an email. Do not do business with a company that will not talk to you - rather send you to their endless chase online or send an email and wait until they decide to deal with your issue. Really terrible company especially being in the medical field.
Response from RoJul 17, 2025
Hi there! Thank you for reaching out about this. We can assure you our staff are real people and licensed professionals on the other ends communicating with our patients. While we do not have a direct phone line at this time, you are able to message in requesting a phone or video call and our team will work with you to schedule an appointment. However, we greatly appreciate this feedback while we continue to expand our services. Sending you a message to see how we can help further!
