Giget C.
I dont know how to go back & get charged when your card is not accepted
My card needs to be run again.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Giget C.
My card needs to be run again.
Patty C.
When I applied it was supposed to be 45 for the first 6 months. Then after I got approved it changed to 149.00 for the wegovy a month not the zepound for 45.00 for 6 months and the you said the 45 was a montly fee not at all what your saying on line.
Response from RoMar 30, 2026
Hi there. Thank you for reaching out and sharing your feedback. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. If you are approved by your insurance, the price of the medication co-pay can be much lower than the cash-pay options. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/
Melissa L.
After finishing my order Ro randomly tried to charge me $1,088.00. I did not agree to this or know it was happening.
Response from RoMar 30, 2026
Hi there, we're so sorry to hear this was your experience and understand how this could be frustrating. It could have been that you selected the prepaid option for your medication that charges you for the bulk amount at a discounted rate. We would appreciate the opportunity to investigate this further and see how we can help. We're sending a request for more information.
Priz C.
No eh tenido respuesta desde el Viernes
John K.
Honesty fast service and delivery
Kelleigh H.
I was under the impression that the first month was zero dollars or $45 at the least and I was charged the full months price upfront so I didn’t like that but I’m looking forward to seeing if it actually works
Carolyn P.
They are very deceptive regarding their pricing. They make it sound like your first month of medicine is $49 and then $145 for the next 5 months. What they don't make clear is that there is an additional $149 charge per month for membership! So in reality it is closer to $300 per month. It also states that you will receive all of this support. I got an email asking how I was doing. I never received any phone calls from them. I was confused as to the amount that I was supposed to inject. I was given two different amounts when I called them. I have a friend who is with direct meds and she gets a call from them weekly. I do not and will never recommend ro!
Response from RoMar 30, 2026
Hi there, we’re sorry to hear about your experience. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. If you are approved by your insurance, the price of the medication co-pay can be much lower than the cash-pay options. Transparent pricing and more information about the overall cost of the Body membership can be found on our website here: ro.co/weight-loss/pricing/ Medication instructions should always be clear, and we’d strongly encourage reaching out to your provider directly so they can provide guidance and ensure you feel confident in your treatment. Phone call appointments can be made upon request.
Charles L.
The communication is great. My background of the meds I am on and explaining I need my primary care dr involved as well.