Deborah Throneburg M.
Easy-peezy
The whole process was very easy and uncomplicated.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Deborah Throneburg M.
The whole process was very easy and uncomplicated.
Heather B.
It was easy and quick. Im motivated and not discouraged.
Connie
I took part in Lilly's 1.5-year research for Retatrutide, which I lost a large amount of weight. Once off the program, I was back on my own and began to gain weight. RO has made it possible for me to have a maintenance program. The process has been very easy, and I have a provider to watch over my treatment. I still think it is a too expensive. Perhaps Lilly could work on that.
Excited S.
My experience was great because it was easy to understand what was ask to sign up. The process was in a timeless status to receive the product.
Perry K.
Very through and professional about all aspects of the process.
Christian M.
The customer service team, and the doctors responded within 24 hours to all of my questions, and addressed all of my concerns. I have yet to receive my medications, but everything that's been approved, and I am incredibly satisfied with the service I have received at this point. In a world full of AI, and or having to deal with overseas call centers when there is an issue, it was incredibly enjoyable to be able to actually talk to actual human beings that understood my concerns and were able to address them immediately. This is what customer service should be
Evie C.
Beware!!! I just looked into this but never agreed to a membership and I just received a $139 charge on my credit card. I never spoke to anyone, never got any meds, nothing! I had to submit a complaint to my cc company and am in the process of getting my money back.
Response from RoMar 30, 2026
Hi there. We’re sorry to hear about this experience and understand your concern. To be charged, you would need to be enrolled in one of our programs, and we also don’t offer a medication or membership priced at $139. It may be helpful to double-check that the charge is from Ro Health on your bank statement. If you believe this may be related to us, please reach out directly to [email protected] so we can review and help clarify.
Sharon
I have only been on the program for two weeks but I have had several questions. My questions have been answered immediately with responses that have been helpful.