STEPHEN FRANCIS KELLY J.
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Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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STEPHEN FRANCIS KELLY J.
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Aaron
Shipments always delayed making it hard to be consistent. Help line was all just computer generated and not helpful. If you don't get the results you need they increase the medication and then they use up your yearly investment. When you have issues no one ever reached out to help, just automated responses. Don't think it is worth the thousands you put in.
Response from RoJun 5, 2026
Hi there, we’re sorry to hear about your experience and understand your frustration. We want to clarify that medication adjustments are made based on clinical guidelines and patient response, with the goal of helping patients achieve the best possible outcomes. We’d like to learn more about your experience and help review your concerns further, we’ll be reaching out directly for more information.
Mary S.
The process is easy and I was approved quickly but the pricing is deceiving. They make it sound like your prescription is discounted for the first month but it’s actually the “membership fee” that’s discounted. They also don’t make it clear that you pay a membership fee monthly in addition to the prescription and the membership fee can be as much as the medication. I’ll be canceling after my first shipment.
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. Please reach out to [email protected] for any additional assistance - we’d be happy to answer any questions and provide additional clarity.
Brad B.
Said it would be $39 for the first month and got charged $39 and another $149… typical bullshit bait and switch! Contacting the BBB and consumer protection agency tomorrow
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. Please reach out to [email protected] for any additional assistance - we’d be happy to answer any questions and provide additional clarity.
Nicky H.
It really amazed me how smoothly using ro to get my glo-1 went. You answer your questions, meet a doctor and if you qualify the product comes in the mail. The whole process took a week.
Sabrina J.
This was by far the best process, they kept me updated all the way through me getting my prescription.
Suzette M.
It was very quick and easy.
William M.
Easy and good service.