Nikki S.
Straight forward process
Straight forward process. Thank you for helping me meet my goals.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Nikki S.
Straight forward process. Thank you for helping me meet my goals.
Heather
I have been a member for about 4 months now. I had to stop for a week due to a surgery and had very bad side effects when I resumed. I had to step down a level and my insurance wouldn't approve it. Ended up calling my insurance myself and getting the directions on how to appeal. They did not and would not follow these directions. It has officially been a month since all of this began and they just ignore you if it gets hard.
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand how frustrating this must have been. We appreciate you sharing this feedback and would like the opportunity to learn more about what happened. We’ll be reaching out directly for more information.
Alicia B.
It's big lie
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around the process and pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. Please reach out to [email protected] for any additional assistance - we’d be happy to answer any questions and provide additional clarity.
Kim S.
So far things are going along at a good speed
JR
The process has been really easy, and the communication from Ro has been very timely. I didnt have any questions but there was plenty of opportunities to ask questions if I needed.
R A.
This company is a scam! I was charged $888 one month after singing up and tried to cancel 2 minutes after my credit card was charged and they refuse to refund my money. I didn't realize the charge was coming. I had already paid 19 for a month and 149 for the product so I thought that was it. I took 3 weeks to get the first dose, and it made so sick I can't take it but apparently I still have to pay for a 1 year subscription to something I can't use. I contacted them and they refuse to refund my money.
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration. We’d like to learn more about what happened and review your concerns further. We’ll be reaching out directly for more information.
Marianne K.
I was promised 149.00 a month with the first month at 39.00!
Response from RoJun 5, 2026
Hi there, we’re sorry for any confusion around pricing. The Ro Body membership and medication are billed separately: membership starts at $39 for the first month and includes provider support, while medication costs vary based on the treatment prescribed and whether you use insurance or pay cash. We aim to be transparent about all costs, and full pricing details can be found at ro.co/weight-loss/pricing. Please reach out to [email protected] for any additional assistance - we’d be happy to answer any questions and provide additional clarity.
Pannath K.
Very annoying that you guys keep emailing that my package will arrive by a certain date but it doesn’t
Response from RoJun 5, 2026
Hi there. We’re sorry for the frustration. We’d like to learn more about your experience and help review your shipment status, we’ll be reaching out directly for more information.