Carlton N.
Convenience
Convenience, quick and simple program. The program is effective.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Carlton N.
Convenience, quick and simple program. The program is effective.
Andrea E.
Quick response. Very in depth questions. Felt like they gave me the best options possible.
Lyle W.
I’ve gotten through all the steps I believe. I was told my prescription was being filled. It seems like it’s taking a long time to arrive. Aside from that great. Thanks for listening
Tina D.
The ads made it seem like you could sign up for $74 a month if you paid for a year in advance, after the $39 sign up fee. The moment you sign up, that's when you get hit with the, oh no, that's just the first month subscription fee, then it's $149 a month to be a member, and it's $149 - $300 a month for medication? Depending on the medication? Seems like a lot of bait and switch. Other than through messages, there's no way to contact anyone. No phone numbers, Etc. No way to talk to a live person if you get confused about anything, like the price switching. No real customer service to be had. I canceled the same day I signed up. They should be ashamed of themselves!!!
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration. We aim to be transparent that membership and medication costs are separate, and that pricing can vary depending on the treatment selected and membership plan chosen. Full pricing details can be found at ro.co/weight-loss/pricing. We also appreciate your feedback regarding communication and support accessibility. We’d like the opportunity to review your experience and provide more clarity, we’ll be reaching out directly for more information.
April W.
I’ve been on to for over a year . After last months order I received a message that I cancelled my membership… I never did that cancellation. When I try to contact I get no responses back just saying I’m no longer approved for to . Up until last month it was great but once I ask to go to the lowest dose for maintenance ( less money for them) I was kicked off!! What else could it be ? I will contact the better business bureau for health.
Response from RoJun 5, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration. We appreciate you bringing this to our attention and would like the opportunity to review what happened with your account and membership status. We’ll be reaching out directly for more information.
Carol J.
It was easy to navigate the website so you can get all the questions answered. Once everything has been answered, it doesn’t take long to receive an answer if you have been accepted.
Gunner
Did not get hassled by salesmen. The instructions were succinct and not confusing. I was Special Warfare for 28 yrs. I worked out every day, but since I retired, I lost that avenue due to injury! Find a workout partner and stick to the medication. I have to borrow a line from the "Outlaw Josey Wales". Lone Wattie uttered "Endeavor to Persevere"! That's my wish for all!!!!!
Bob K.
I did not have a good experience with prescriptions- RO changed everything that was going on in my life. My activity was much better, much longer, and I had no apprehension of whether the product was going to suit my needs. It worked perfectly!