RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tim B.
Navigating the options was fairly easy but when it came time to schedule an appointment, I picked a time and was good to go. They then canceled the appointment because the provider they connected me with was not able to perform telehealth services. Additionally, the first payment options I was shown, were not the ones that I was able to. The provider was great and answered all of my questions. I hope that as my experience continues, things become better.
Anonymous
It was a fast and easy process !!!!!!! Grateful for RO
Shields M.
There was excellent communication throughout the entire process.
Shari L.
I just spent a fortune and have yet to talk to a human being to know exactly what I am doing. This is the second time I am writing this. I just got an email saying my delivery is tomorrow. It is 4th of July weekend and I will not be home so my order will be sitting in the heat for 4 days. Had I spoken to someone at any time this would have been addressed.
Response from RoJul 10, 2026
Hi there, We're sorry to hear about your experience. We understand how frustrating it can be to have concerns about a shipment while you're away. We'd like the opportunity to review your order and address your concerns—we're reaching out to you directly.
Judith
I ordered my medication and received it warm with all ice packs melted after 5 days. Pharmacist says it is ok to use but all research indicates it loses efficacy if warm.
Response from RoJul 10, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your shipment and ensure your concerns are addressed. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further and assist you.
Rachel P.
After much due diligence I settled on RO to start my GLP-1 journey. More than once I’ve thought about how happy & satisfied & thankful I am that I did choose RO. Through all my ups & downs , personal panic about my medication arriving on time - I’m always treated with respect and urgency regardless of my issue. Starting with the providers , nurses on thru to billing , every person is kind , listens , they don’t ask you twice , or forget what the problem was mid conversation, they are focused & quickly work to fix the problem. Several times I’ve needed help untangling information I couldn’t understand- never an inconvenience and they reply quickly Each time . The medication is always packed to perfection & appropriately with the weather . RO is a company that has its Shit together . Would definitely recommend RO 100%
Dan
Very easy to sign up. Appreciated the help coordinating with my insurance and keeping me informed. It was quick and easy process.
Alison B.
So far so good. I just took my first shot on Sunday. I’m on compounded semaglutide, because the name brands are so expensive. Everyone at Ro has been knowledgeable and helpful. The discount multi-month subscriptions on both meds and membership is a huge benefit.
