Natalia
be aware of hidden fee
The medication works well, but this company charges far more than you expect. They have hidden fees, and the membership that will nearly doubles the actual cost of the medication. On top of that, they don’t have a customer service phone number, so you can’t call anyone if you have a problem—you can only communicate by email, which is frustrating when you need help quickly. I was very disappointed by the lack of transparency and customer support. I would never subscribe to them again.
Response from RoJul 10, 2026
Hi there, Thank you for your feedback, and we're glad to hear the medication worked well for you. We're sorry that your experience with our pricing and support did not meet your expectations. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing. If you need assistance, our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'd like the opportunity to review your order and address your concerns—we're reaching out to you directly.