customer
Thank yiu for you help
Thank yiu for you help

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
Thank yiu for you help
Katrina P.
I helped sign a friend up for medications. They never came. We tried numerous times to reach a human to resolve the issue. It’s impossible. They didn’t cancel as requested and continued billing me monthly. Terrible terrible company and zero support. Ro doesn’t deserve 1 star, zero stars. After managing to find a phone number through Trustpilot, I have been left hanging on hold for over 45 minutes. Still waiting. The positive reviews are surely fake. Do not use RO!
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review the concerns you've flagged regarding the order, cancellation request, and billing. Please contact our Care Team at [email protected] using the email associated with the Ro account so we can investigate further and work toward a resolution. We'll also be reaching out to you directly for more information.
Dale R.
Easy and Great Communication.
Aida Ortiz de A.
You company makes extra charges
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your concerns. We'd be happy to review the charges on your account and explain any billing you received. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further.
Kelly A.
Med delivery on time
Ashley C.
I would leave a 0 but that not a option im so disappointed i been a member with ro for 2 month and on my third month they want to charge me double and they don't want to refund me. I pay for this month and they saying the payment didn't go through clearly I have proof anyways I just lost 149 and didn't even get the medication never again.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience and understand how frustrating billing issues can be. We'd like the opportunity to review your account and concerns. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further and help resolve the issue. We'll also reach out to you directly for more information.
Ida S.
Thank you for everything this is a big difference the in lower back everyday I use this injection with Zepbound tha k you
Robert P.
The onboarding process is too cryptic. I wasted too much money just figuring out if I qualify. There is no phone number or anyone to talk to. I have no idea how and when I will get approved. I signed up twice and they charged me twice and I am no closer in getting what I want/need.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your account, including the duplicate charges and the status of your enrollment. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to help clarify where you are in the process and address your concerns. We're also reaching out to you directly for more information and to work towards a resolution.