Rahsaan G.
Everything went smoothly
Everything went smoothly. They answered all my concerns . It was a easy process.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listing7,254 approved reviews, newest moderated first
Rahsaan G.
Everything went smoothly. They answered all my concerns . It was a easy process.
Elizabeth W.
This service relies on predatory marketing. They present an offer that looks like a great discount, but it actually locks you into a completely different, high-cost plan. Once they have your $300, customer service refuses to issue a refund and cites their fine print. Avoid this deceptive subscription trap. EDIT: now they want my phone number to verify my "experience"? They can already do that with my name. My review stays at one star, when you log into their website it appears as a one page questionnaire which is when they advertised the "discounted" payment option. Even if their billing is clearly stated somewhere, I should still be able to CANCEL and get a REFUND if it wasn't something I wanted, which they would NOT let me do. I had to file a dispute with my credit card.
Response from RoAug 4, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with full details available at ro.co/weight-loss/pricing before purchase. We'd like the opportunity to review your concerns further, and we'll be reaching out to you directly to see how we can help.
Mike & Ronnie P.
It was so easy and a great experience, happy, harder, and longer
Karen W.
Was simple to get started but thorough! Very pleased.
Phyllis P.
The sign up was easy and the meds were conveniently delivered. My second delivery, which should have lasted 4 weeks, was due to expire in 2 weeks. I did not notice this date, so I injected an expired version and got really sick. The help they offered was to drink a lot of water, which was making me nauseous. Things got worse and I was in real discomfort. I decided to quit after about 2 months. My cancellation date is more that 30 days old and I am still waiting for my refund.
Response from RoAug 4, 2026
Hi there, Thank you for sharing your feedback. We're very sorry to hear about your experience, it is not the service we aim to provide. We'd like the opportunity to review your account, including your concerns about your medication and the status of your refund. We're reaching out to you directly for more information.
Connie
I gained weight while on the wegovy pill. Doing my monthly check in, I addressed this. The reponse " great, you've been approved for a refill" . I do not believe there are Healthcare providers reading any comments or addressing concerns. Also, if when you have a message from a "provider" they email and text you. When they charge your credit card, they do not email or text. As they only offer refunds within a very limited time of the credit card charge, you are unlikely to catch the charge in time. This is another weight loss scam.
Response from RoAug 4, 2026
Hi there, Thank you for sharing your feedback. We're really sorry to hear about your experience. Treatment response can vary from person to person, and we'd like the opportunity to review the concerns you shared during your check-in, as our clinical team does include licensed providers who review treatment plans and respond to medical concerns. We're reaching out to you directly for more information.
Monike
I just had my onboarding with Ro and it was super smooth can’t wait to start my journey with Ro I’m super excited
Josh R.
If you like to be lied to and your money stolen this is that site. They charged me $39 for the first month so they said but when I got approved for the medication they wanted close to another $200 for a total of $232.00 to start. It’s all a lie. They stole money from me and refuse to give me my $39 back and won’t give me meds cause I won’t pay the additional $192.00. Beware.
Response from RoJul 21, 2026
Hi there, Thank you for sharing your feedback. The initial enrollment fee covers your online medical consultation with a licensed provider, and treatment recommendations and pricing can vary based on a patient's medical history, clinical needs, and the medication preference. With insurance coverage, your cost usually depends on your monthly copay, which is typically less than $100/month. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with additional details available at ro.co/weight-loss/pricing. If you'd like us to review your account or discuss your concerns further, please contact our Care Team at [email protected] - we'll also reach out to you directly for more information.