Mary
The process is not complicated
The process is not complicated, user-friendly, and is fast.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Mary
The process is not complicated, user-friendly, and is fast.
Bobby B.
They lied about pricing. The have hidden fees with "appointments", membership fees and upcharge you once your card is on file. They gave me the wrong dose of medication and which was $349. I specifically asked for the dosage that was $199. You literally can not get ahold of anyone in their billing department and they use AI bots on line. They do not offer refunds of any kind. I sent the doctor an image of the medication I was on and what dosage I wanted. That was completely ignored. I will not trust or use this company again. I rather just pay $350 to $400 to my local pharmacy and not deal with the hidden fees and lack of communication. I would end up spending over $500 a month if I continued Ro.
Response from RoAug 5, 2026
Hi there, Thank you for sharing your feedback and we're sorry to hear about your experience. The initial consultation fee, Ro Body membership, and medication are separate charges, and we strive to be transparent about our pricing with full details available at ro.co/weight-loss/pricing. We'd like the opportunity to review your concerns regarding your prescribed dose, billing, and support experience. We'll be reaching out to you directly to learn more and see how we can help.
Samantha W.
Quick and easy. Not a complicated process
T.W
Very easy to navigate the process and everything happened in the same day. I love how responsive they are and able to answer questions. The cost is made clear as well as the subscription details. You are able to cancel at any time.
Charisa O.
Fast, easy service. They give you as much or as little information as you want or need. Not invasive
Ashley Eison P.
The process was quick and easy!
TERESA W.
I think it was false advertisement their company. I was supposed to have gotten my first dose before you took out the $199 you were only supposed to take out $39 to get me started and I haven't even got my first injection yet and you've done taken $39 plus $199 and that was not the way it was supposed to be so I consider that as false advertisement I can't give a good comment on something like that
Response from RoAug 5, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately. We'd like the opportunity to review the charges on your account, and we'll be reaching out to you directly to see how we can help.
Kent
I signed up for Wegovey for $74.00 a month for 12 months and RO charged me a 39.00 deposit which I paid. Then 2 hours later they took another 199.00 out of my account. I immediately sent an email asking not to ship me anything until we resolved this. The shipped pens and have yet to hear back from them. I will be canceling once I get in touch with someone.
Response from RoAug 5, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately. We'd like the opportunity to review the charges on your account and your shipment, and we'll be reaching out to you directly to see how we can help!