Joseph M.
Simple, expedient, & courteous
The process was easy and checking my health insurance was automated with no hiccups. The meeting with the doctor through the telehealth was smooth, and the doctor was genuine and answered all my questions.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Joseph M.
The process was easy and checking my health insurance was automated with no hiccups. The meeting with the doctor through the telehealth was smooth, and the doctor was genuine and answered all my questions.
Flo A.
It was easy to set up my prescription.
J D.
I was billed for much more than I agreed to.
Response from RoAug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account and the charges you received to determine what occurred. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.
Rita T.
The process was easy and quick!
Susan N. C.
I was billed for services I did not receive. I cancelled my membership and medication prescription plan after only 3 months I realized this was a bait and switch scam. Advertises $39 a month then you have to have to pay for a membership in order to get the medication and everything is charged to your card in advance. When I realized this, after 3 months, I cancelled everything and then found out that the monthly membership fee is non-refundable. So I have now paid for a 3 months membership with only one of those months used before canceling my subscription. When there is a charge for services not rendered in the medical field, that is called fraud. This is fraud, plain and simple. My recommendation is only use telehealth GLP-1 treatment that DOES NOT require monthly membership!! Do not use Ro unless you are ok paying $912 for 3 months of GLP-1!! There are cheaper options out there, do your due diligence!!! Ro does a great job with HIDDEN SUBSCRIPTION FEES!!!
Response from RoAug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with full pricing details available at ro.co/weight-loss/pricing before purchase. We'd like the opportunity to review your account, including your cancellation and billing concerns, and we'll be reaching out to you directly to see how we can help.
Nancy D.
I would have liked to have been able to talk with someone after all the questions were answered and especially after the mediation was ordered. Nancy Darling
C. A.
Well, it was not clear that they charge you $149.00 per month membership fee on top of astronomical prices for your medication. Not a good experience.
Response from RoAug 6, 2026
Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.
Sarah
Amazing! So easy and quick