Jessica S.
The process took less time than…
The process took less time than planned, very organized and straightforward. On time for my next dose❤️

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jessica S.
The process took less time than planned, very organized and straightforward. On time for my next dose❤️
Robert R.
Amazing. Quick. Would choose them again.
customer
My experience has been positive and the system has been easy to use, even for someone like me who is technically challenged. The time frame so far has been what I would expect, from initially finding the Company - RO, online, to have a reach out regarding the shipping of the product.
Mark C F.
Do not use this provider. Overpriced and the product seems to be less or watered down so you have to continue using their product for a longer period of time. I used a competitor's product and lost twice the weight in half the time. I decided to discontinue my membership but wanted one last month of product. The Ro doctor approved my prescription two days before my membership expired but they would not ship me the product because they knew i was discontinuing my membership. If they truly wanted to help people they would have sent me the product. Scam!!!!! Stay away. Overpriced, underachievement.
Response from RoAug 17, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Medications offered through Ro are dispensed by licensed pharmacies and are not diluted or altered to prolong treatment, and individual responses to weight loss medications can vary. We'd also like to better understand what happened with your final prescription and membership cancellation. We'll be reaching out directly to review the order and see how we can help.
Barbara N.
I loved the immediate response by Ro and now I'm in my second week of zepbound. Feeling great!!!
D G.
Easy to navigate and responsive service!
Laura H.
Tracking is bogus. Says it arrived in Aurora CO 3 different times on 2 different days and at the same time arrived in Grand Junction. What the hell?
emtrivoli
disappointed with the whole "membership" model. Guess I didn't read the fine print well enough. their 'evaluation' (you think you're being considered by an actual physician but it could be AI) was very quick and there was a $39 special the first month, after that it was $149. I got approved and then there were 2 charges on my card! for the meds $149 PLUS the monthly membership. after the special, the membership would ALSO be $149! ridiculous. again, it was prob buried somewhere in the fine print that you're also buying a membership. I cancelled immediately but they will only refund the $149.. apparently the $39 is not refundable b/c they spent time evaluating me. Gonna continue to fight it. watch out.
Response from RoAug 17, 2026
Hi there, Thank you for sharing your feedback. We're sorry for the confusion around the pricing. To help clarify, your medical evaluation is reviewed by a licensed provider, and the Ro Body membership and medication are billed separately. The $39 introductory fee covers your initial consultation, while medication costs depend on the treatment prescribed. We understand your concerns about the charges and cancellation and will be reaching out directly to review your experience and see how we can help.