RJL Technology IntegrationReviews of rjltechnologies.com

Response from RJL Technology IntegrationAug 15, 2014

Jeanette Thank you for the kind words. We strive to make sure that labels, ribbons and other media along side our selection of printers move quickly through supply chain and to your hands. We hope that you consider us for bar code scanners, mobile computers and other technology products as your one stop shop. Thanks again for the review. Regards, Omar J Mathews | Senior Project Coordinator Email: [email protected]

Response from RJL Technology IntegrationJun 27, 2014

Thank you for your review. However, there are some clarifications needed. The product ordered by Magellan Search Group was a Hewlett-Packard part. Some parts, depending on availability or lead time, might ship direct from the manufacturer, or might ship from a manufacturer-authorized distribution center. Before Magellan's order, Hewlett-Packard had not notified RJL that the product was no longer available; the product has since been removed from our site. The statement "was told several days later that it was unavailable," is inaccurate. Magellan's order was placed at 11:40 a.m. EST 6/12/14. RJL was told by HP at 6:05 p.m. EST 6/12/14 that the part was no longer available. At 6:11 p.m. EST, an email was sent to the email address attached to Magellan's order notifying them that the part was unavailable. Furthermore, Magellan's credit card was never charged. We regret that we were unable to fulfill the order. But in some cases, we and the End User are at the mercy of the manufacturer's availability and supply chain. Should you need to discuss this further please contact me: Brenda M Levinthal Billing and Operations Director [email protected]

Response from RJL Technology IntegrationApr 9, 2014

First off your orders combined couldn't total 250 so no there is no free shipping there is no reduced freight. Clearly you are an observant person and saw the item was not in stock. The manufacturer shipped this out on Thur 4/03/2014. You were notified that there was a pending order. There was no email, phone or any request for information..except for this review. We then emailed you on the 7th to explain that a drop ship is happening for your order and that we only know the details once we are invoiced. This is your tracking number: 575132937220 with Fedex You put the order in on the 29th. Your welcome. Thank you for the review.

Response from RJL Technology IntegrationFeb 28, 2014

Firstly, I would like to thank you. Criticism is an important or else we can never improve anything. Clearly you took the time to put together a review bc it is important to you to share your opinion. Now let us explain the situation. In reviewing the situation. You were promptly told twice that your order was not something that could be fulfilled and your card was not charged. Should that be the worse customer service criticism you have of RJL I would say that the one star is a melodramatic. It sounds like you are very angry over this situation. How would you have handled it? As far as the misappropriated comment in light of "vaporware" about our site (not sight). The state of North Carolina Division of Health Services purchased from RJL Technology Integration $220,437.27 worth of Topaz Sig Lite LCD Signature Terminals. The reason your order was not fulfilled is because we had an impasse with Topaz. An impasse that is now resolved and happened the same day you ordered the product.Secondly Topaz has also asked us to no longer to sell to anyone who is not a clear end user. There was no way to determine that you are not a reselling this product as your company has a gmail address and no website. Should you need anything else please look elsewhere.

Response from RJL Technology IntegrationFeb 28, 2014

That is what we are here for! Should you need anything else for your store in terms of POS we are always here to help. If you should need anything my name is Brenda Levinthal and I am the Billing and Operations manager. ([email protected])

Response from RJL Technology IntegrationFeb 28, 2014

Valarie is the best isn't she! We look forward to always being your one stop shop. If you should need anything my name is Brenda Levinthal and I am the Billing and Operations manager. ([email protected])